The Daily Grind: Which MMO studio does the best job of apologizing?

...oh, it's not me.

Every MMO studio screws up sometimes. It’s inevitable. And we can all think of times – sometimes very recent ones – in which a studio has screwed up and then screwed up again during the “sorry we screwed up” phase. But instead of focusing on that, let’s turn everything on its ear and ask instead which studio does the best job of apologizing when something goes wrong. When a mistake is made and feelings are hurt, which studio feels best able to show up, hat in hand, and offer contrition?

We tend to focus on the times when studios do this badly, of course; we surely haven’t forgotten Fallout 76’s Great Canvas Shortage, the Star Wars: Battlefront IIsense of pride and accomplishment,” or any two-month stretch of Blizzard operations for the past two years at a minimum. But there are plenty of times when it’s almost easy to forget that things happened because the studio just apologized, offered compensation, and moved forward. So which studio does the best job of apologizing, and while you’re at it, why do you think the studio is so good at it?

Every morning, the Massively Overpowered writers team up with mascot Mo to ask MMORPG players pointed questions about the massively multiplayer online roleplaying genre. Grab a mug of your preferred beverage and take a stab at answering the question posed in today’s Daily Grind!

No posts to display

newest oldest most liked
Subscribe to:
Grim? Darhk

Blizzard apologizes by making another Overwatch character gay. I mean revealing that they’re gay.


Blizzard = Not So Good
NCSoft was a “Not So Good” but I’m willing to change my opinion depending on how the CoH negotiations end up.

Kickstarter Donor

The one which does not give excuses or lie about issues but actually fixes them.. such companies are few and far between.


In the MMO industry? Square Enix, by far. It was the only time I’ve ever seen the whole company behind an MMO not only accepting that they mishandled things, but also allocating the needed resources to make things right again.

Most other non-disastrous apologies I’ve seen are limited to a person or a team, without the support (or resources) of the parent company that would be needed to actually fix things.

Marty Woods

Square Ennix .

I can’t think of any others that have ever tried to put things right in the way they did .

Maybe it might be a good idea for the next article to be which is the worst at apologizing . We will have plenty of contenders then . :P

Kickstarter Donor

Square with FFXIV. They apologized so hard they remade the game.


Square literally apologized for their game, made it F2P while they fixed their train wreck, and rereleased a stillborn game that rivaled WoW in popularity and polish; nobody really does this . . . ever from what I can tell.

Kickstarter Donor
Patreon Donor
Loyal Patron
Ashfyn Ninegold

Square. No greater apology to fans well done.

Castagere Shaikura

I would also have to give it to Square. We just don’t seem to hear bad stuff coming from their fans.


Square. 100%.