Australian consumer commission compels ZeniMax and Bethsoft to grant Fallout 76 refunds

Consumer board finds the company 'misled' Aussie buyers about their refund rights

    
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Apparently, only Australia’s legal system means to hold Bethsoft accountable over Fallout 76. According to the Australian Competition and Consumer Commission, the ZeniMax Media conglom (that’s Bethsoft’s parent company; it also owns ZeniMax Studios) “acknowledged [it was] likely to have misled consumers about their consumer guarantee rights in relation to the online action game Fallout 76.” Yep, this is about refunds – just like the Valve situation years ago (which Valve lost).

Documents from the ACCC maintain that Bethesda Softworks has previously told Australian customers that they were not entitled to refunds from Bethsoft or third-party retailers, neither of which comports with the country’s law. ZeniMax Media has agreed to provide refunds for Fallout 76 to Aussie buyers who asked for one prior to June 1st and adjust its customer service policies to comply with the Australian Consumer Law, which entitles consumers to refunds who have “purchased a product that has a fault which amounts to a major failure.” Ouch. But at least Bethsoft didn’t drag it out in an eternal judicial sideshow.

Source: ACCC, press release. Thanks, Pepperzine and Jack!
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Jack Pipsam

Good ol’ ACCC, doing the good work.

Alyn
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Alyn

Good on’ya Australia!

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Cypher

This is generally why i don’t pre-order or buy games on day 1… let the fanatics and the kids have their “FIRST!’s”.
I’ll come along a year or so later and play a complete, bug-free game or, as is the case here, walk on by, laughing at all those that still haven’t learned their lesson and got suckered into buying dodgy games based on promises from marketing!

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Ashfyn Ninegold

Agree, although I feel sad for peeps who are so terribly disappointed in their hopes. I know what it’s like to be excited for a game and then be let down at release. I doubt there’s a serious gamer who hasn’t felt that keen disappointment.

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Bruno Brito

I completely agree with your point, but i don’t think FO76 is the definition of complete or bug-free.

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Schmidt.Capela

Basically, this means the Australian courts found FO76 at launch to be so buggy it met the legal definition of a broken product.

Dean478
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Dean478

That and the fact that so many publishers think they can call my purchase an ‘investment’ or think it’s acceptable to promise a game and sell something else.

I’m so damn grateful for the power this organisation has. They are the reason Steam offers refunds without all the hurdles and why customers have some great protection.

They’ll even step in and assist with kickstarter failures.