Apparently, only Australia’s legal system means to hold Bethsoft accountable over Fallout 76. According to the Australian Competition and Consumer Commission, the ZeniMax Media conglom (that’s Bethsoft’s parent company; it also owns ZeniMax Studios) “acknowledged [it was] likely to have misled consumers about their consumer guarantee rights in relation to the online action game Fallout 76.” Yep, this is about refunds – just like the Valve situation years ago (which Valve lost).
Documents from the ACCC maintain that Bethesda Softworks has previously told Australian customers that they were not entitled to refunds from Bethsoft or third-party retailers, neither of which comports with the country’s law. ZeniMax Media has agreed to provide refunds for Fallout 76 to Aussie buyers who asked for one prior to June 1st and adjust its customer service policies to comply with the Australian Consumer Law, which entitles consumers to refunds who have “purchased a product that has a fault which amounts to a major failure.” Ouch. But at least Bethsoft didn’t drag it out in an eternal judicial sideshow.