All right. So back in the long long ago (meaning a couple of months back, obviously) ArcheAge Unchained had a bit of a problem, and it offered players a Diligence Coin Compensation Package. That’s fine. Unfortunately, it turns out the compensation package also had problems with flagging people as eligible for the package incorrectly, not flagging people who were eligible, letting the package be claimed multiple times, and so forth. So now the compensation package is available again, two months later.a compensation pack separately offered for people unable to claim the prior compensation pack.
Source: Official Site