As I type this, the discussion thread on the Camelot Unchained piece from Friday is nearing 400 comments, a hefty proportion of which center on refunds for the game. During the conversation, it became clear that while most backers are indeed entitled to refunds within 90 days of requesting one if they can show their digital receipt, there is one tier that isn’t eligible for refunds, and that’s causing a lot of fuss. Maybe it shouldn’t, given that most Kickstarter games never give refunds at all, but it was one of the selling points for Camelot Unchained and generated so much credibility for the game’s development.
Maybe that policy will change at some point, and we’ve certainly asked the studio for clarification on its rationale there, but in the meantime, we want to talk about refunds in general, as there are still a couple of titles that grant them, especially on Steam. Just last week, we saw concerns over the way Astellia Online’s Steam rollout was being handled, as packages were set up as non-refundable DLC.
It’s seldom I ask for a refund, but I remember getting one when John Smedley’s Hero’s Song went belly up. Have you ever asked for or received a refund for an MMORPG? What was the game, why did you ask for a refund, and did you get it?