Star Trek Online accidentally yanks away players’ pricey ships

    
10
Years and years.

When you spend a crapton of money on video game ships, you kind of expect for the game to actually deliver them. And then leave them there for you to enjoy. We’re belaboring this point, because this exact situation happened with Star Trek Online recently.

Some players noted that the game had abruptly deleted all of the legendary ships that they purchased through a recent promotion. Apparently, this was an unfortunate bug that was subsequently fixed, but you have to imagine that more than a few hearts stuttered to a halt during the hour or so that this problem was happening.

The player community wasn’t irked so much by the bug as the lack of communication on Cryptic’s part during the event. One Reddit poster said, “There wasn’t anything from Cryptic until after it was fixed which is fine since the fix done within an hour of the bug happening, but I think even a ‘sorry for the inconvenience, we’re aware and are trying to fix it’ would be nice if this ever happens again.”

Source: Reddit. Thanks Tanek!
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Franklin Adams

Sounds like STO. It’s good they fixed it but PWE has a nasty habit of removing things and never replacing them, like exploration, diplomacy, a number of missions, the original crafting hub, the Foundry (which is why I stopped playing after 9 years and only came back for the 10th anniversary which was pretty freaking lackluster, the community authors were often far better even with a limited tool set, at least it was usually more than kill X on map Y in timeline Z and a lot of times had some actual science, exploration or diplomacy. There was a lot of really good content that they just threw away. There was a lot of bad or half-assed content there too but it was never supported all that well, they couldn’t figure out a way to make people pay them for gambling boxes I guess and when the EP comes from Mobile “Games” it’s to be expected), as well as a number of things that were announced but never saw the light of day, like turning Bridge Officers into alternate Captains and such.

It just makes me wonder what they’re going to do when Duty Officers and Admiralty break because the engineers and developers who designed those systems are gone now too. They’ll undoubtedly “sunset” those features too.

Oh well, we’ll get a bunch of reskinned TFOs and more warfare, more grinding, and more pay to win with less actual content, less depth and less coherence. Which is sad considering that overall Star Trek is in a really good place in other areas of media.

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NeoWolf

Its time likes this you wish you were a fly on the wall of the respective players, catch thier expressions on camera and make an awesome montage lol

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Tanek

I’ll admit, my expression might have been amusing. It was the first time I bought any T6 ship in STO and this happened.

The expression would not have been one of anger or even disbelief. It would have been more of resignation and “yep, that fits” because I know how my luck runs. :)

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Hikari Kenzaki

Sometimes, in support, when you are in the midst of fixing what you know is a big fecking problem with a quick fix, you don’t have time to sit down and tweet because you’re yelling at some engineer about why this needs to be done now.

Additionally, how to put this politely… Cryptic has not exactly put forward the expectation of timely notifications. If this happened to me, I probably would have been very pissed, but wouldn’t have expected it to take less than 24-48 hours to fix.

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Tanek

Given Cryptic’s own past statements on how their systems support is already stretched thin and how legacy system knowledge is leaving the company, I completely understand why it might not be possible to give updates as something is happening.

For those same reasons, though, communication becomes more important even if it is only after the fact. My scare during this glitch wasn’t that the ships were gone. I figured since it was happening to everyone Cryptic would be on it soon and have the problem resolved. No, I was worried about having zero proof on my end that I’d purchased anything at all. No ZEN Store history, no emailed receipt, just the hope that Cryptic’s account records are less prone to glitches than the game.

I do commend their teams for the fast fix on this. That does not mean other aspects can’t be improved. :)

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Hikari Kenzaki

For sure, but as a long time customer and study of Cryptic’s typical response, it’s like expecting it to rain on Tuesday when the forecast was for Thursday. It might happen, but it’d be a freak of nature. :)

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Darthbawl

OOPS, sorry folks is what comes to mind. Glad they fixed it quickly.

Mewmew
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Mewmew

They found the bug and fixed it within the same hour that it happened, and people are complaining that they didn’t get some kind of statement during that short time? Did they have time to figure out what was going on and do a statement in that short time that it was fixed?

I’m pretty sure if it was an ongoing issue they would have released some kind of statement, but done and fixed in under an hour and then they release the statement and that’s not good enough? I mean come on…

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Tanek

That it was fixed quickly was great! The communication issue was only that, unless something was posted and I missed it, no statement was actually released other than to ask if the ships were back again.

I don’t know about other players, but my concern here is that there is no receipt or purchase history that we can use. Doesn’t matter if you just spent $200 on a bundle of ships, if they go *poof* you have nothing but the hope that customer service’s account records did not glitch as well.

I put in a ticket asking for my own account history and was told it is not a service they provide. Given no receipts, no history, and no details on how or why purchased items can just vanish like they (briefly) did, I don’t think it unreasonable to be a little concerned.

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Armsman

Yep – by the time I had heard about it and checked, the ships were all still there for me, and none of the one’s I had claimed already had been deleted; so whatever it was they fixed it pretty quickly.