It’s a bit of a double-edged sword when you launch your popular early access game. On one hand, you may just become the top-selling game on Steam. On the other hand, players actually expect your title to work, and when it doesn’t, that’s a big problem.
This is simultaneously the enviable and unfortunate situation in which survival MMO Last Oasis has found itself. The sheer influx of players was too much for the game’s backend to handle, with connection issues plaguing the servers over the past week. As a result, the team decided to take the game offline for seven days to work on the problem. Any disgruntled players will be offered full refunds for the next couple of days.
“Our team of engineers has been working incredibly hard to resolve the bottleneck with our master server, which prevents people from logging into the game properly,” Donkey Crew said. “The team is doing their best to implement solutions as quickly as possible, but as you have seen yourselves, the connection problems continue to appear as players join. Therefore, we decided to take all servers offline to give our engineers time to investigate without new pressure for about seven days.”
We are suspending Last Oasis servers for the next seven days. Full refunds will be offered regardless of your playtime.https://t.co/U6Ixhr1sDQ
— Last Oasis (@OasisNomad) March 29, 2020