Remember when Fallout 76 first hit the scene with all of the grace of a hippo being air dropped without a parachute? At that time, the game was in such a state that people were seeking refunds and being flatly denied, causing players to investigate filing for class action. The only country that appeared to do anything about the matter was Australia, where its consumer commission found Bethsoft had broken the law. Now, the Australian branch of EB Games is also admitting that it had been intentionally misleading about refunds for the game.
“The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure,” said commissioner Sarah Court. “Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances.”
Australian players who contacted EB Games about a refund between November 14, 2018, and October 31, 2019, will now be able to get their money back if they wish.