Australian retailer admits to misleading customers about refunds for Fallout 76


Remember when Fallout 76 first hit the scene with all of the grace of a hippo being air dropped without a parachute? At that time, the game was in such a state that people were seeking refunds and being flatly denied, causing players to investigate filing for class action. The only country that appeared to do anything about the matter was Australia, where its consumer commission found Bethsoft had broken the law. Now, the Australian branch of EB Games is also admitting that it had been intentionally misleading about refunds for the game.

“The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure,” said commissioner Sarah Court. “Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances.”

Australian players who contacted EB Games about a refund between November 14, 2018, and October 31, 2019, will now be able to get their money back if they wish.


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Ken from Chicago

“As God as my witness, I thought turkeys could fly.” 🤣🤣🤣🤣🤣




Lol they admitted to nothing. They are adhering to the court order to provide refunds to the customers that they’ve initially denied, and that’s pretty much the extent of this story.

The articles made it sound like the CEO of EB Games came out and said “yep, we’re a bunch of liars, the lot of us!”.


The first paragraph from the Australian Competition and Consumer Commission page linked in the article:

Electronics Boutique Australia Pty Ltd (trading as EB Games) has undertaken to refund consumers after acknowledging they are likely to have misled consumers about their consumer guarantee rights in relation to faults with the online video game Fallout 76.

Basically the ACCC left EB Games off the hook after EB Games admitted they were in the wrong and made a legally enforceable commitment to fix the situation. The alternative would have been to fight the ACCC in the courts, like Valve tried, and likely end with a further fine for their efforts (and a tarnished image for going to the courts in an attempt to deprive consumers of their legal rights).