Elder Scrolls Online game director Matt Firor has posted a lengthy and detailed explanation of some of the rough spots encountered during last week’s Greymoor chapter launch. In it, he addresses some of the challenges the ZeniMax Online Studios team has been facing over the past several months, including working from home and managing large server populations.
Firor explains several of the issues players encountered last week during launch, including chapter content being first available for all, then unavailable for some, then appropriately available but with unacceptable performance. Lastly, the post hints at a change in the way these types of issues are communicated to the playerbase in the future.
We are continuing to work on performance improvements, and we will keep giving you regular updates, although as you saw from our recent post, we are looking to adjust how we communicate our performance improvements to ensure you are getting the information you need.