CD Projekt Red apologizes for Cyberpunk 2077’s woeful performance on PS4 and XB1, offers refunds

    
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The experiences of those playing the single-player RPG Cyberpunk 2077 appear to be wildly divergent based on which platform one has chosen. If you’re among those who elected to play the game on a PS4 or and Xbox One, your experience has been sub-optimal at best. Developer/publisher CD Projekt Red has heard the complaints and responded with a statement on Twitter.

The statement first apologizes for not showcasing the game on last-gen consoles and thus not letting players make a more informed decision about their purchase, saying, “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.” The statement then goes on to promise that bug and crash fixes are in the works, with a new fix due to arrive in the next few days as well as two large patches coming in January and February that should alleviate most of the prominent issues being faced by console players.

With all that said, CDPR says that players can submit requests for refunds if they’re displeased with the game regardless of efforts to fix it. Players are being asked to refund digital copies at the storefronts they were purchased from, while physical copy refunds should first be taken up with the retailer it was bought from and then with CDPR directly if refunds are not otherwise possible. Those refund requests, however, will only be fielded until Monday, December 21st.

source: Twitter
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Rodrigo Dias Costa

Sadly this refund policy didn’t extend to Steam, and I’ve wasted more than 2 hours on the character creator alone (awful decision, the character creation seems to be the only thing fully polished on the game, and I wish I’ve skipped that to at least see game performance on the gaming part).

Didn’t touched the game again after the day after release waiting for a patch and it seems one arrived yesterday. I’ll probably try to play again later today, but aside the performance issues, the patch probably won’t fix all the bad design decisions on the game, which is basically a worse GTA with a ciberpunk skin.

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Bruno Brito

Everyone having hot takes on this issue and all i can think of is “If this was bad, i can’t even begin to fathom what will be when Star Citizen launches”.

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Cory James Hill

Bellular on YouTube did a quick review of the game last week and recommended that people wait. I took that advice and I’m glad I did. Reviews coming out now say that even fixing the bugs and glitches won’t fix what’s wrong with the game. The AI sucks. The “lifelike city” is lame and barely interacts. The gameplay/quest system is on-rails even more so than SWTOR. Quests are boring/repetitive and most of your time in the game is spent on dialog. No thanks. Not even worth the huge download.

I waited ages for it and I’m not spending a dime on it unless they figure out a way to make it the best RPG made to date like it should have been.

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Rndomuser

Reviews coming out now say that even fixing the bugs and glitches won’t fix what’s wrong with the game

Yeap. Bugs like physics system going crazy or collision meshes letting NPCs walk through the walls can be easily fixed but you cannot easily fix things that do not actually exist. For example, police trigger which is right now a simple “shoot a civilian, game spawn police officers and police drones few feet from you in an area which is not in your field of view, regardless if you are in city street or in a small 5×5 room with no doors and windows” instead of more elaborate and realistic system where cops would arrive by vehicles from specific “police stations” which may take a year or more to implement. Or the “Braindances” (think of them as interactive movies where you can view action from unlimited angles) – you can buy the “Braindance” item from in-game store but you cannot view it in any way except the icon in your inventory because it was simply not created in interactable video form. Or the in-game train system – there is an automated above-ground train visible in few areas but you cannot use it for transportation because necessary functionality is not there (no stations for those trains where you can board it, no actual continuous train line through all of the city, no finished train wagon interiors). Or more romanceable characters, including more than 2 prostitutes in whole city (right now there is only one male and one female prostitute in whole city), with more variety of romance scenes which would actually show difference between the genitalia you select at the character creation screen (right now game does not care what you select below your chest) – the game is HEAVILY based around adult themes, with sexually-suggestive shops and salons all over the city (including shop which have large variety of sex toys on every shelf the moment you go into this shop, and one of story quests forces you to visit such shop) so it is absolutely targeted towards adults yet the amount of “romances” and romance scene variety is worse than in many other games.

Adding all of that would take much more time and much more complicated than just fixing simple collision detection bugs. Same goes for character dialogues where you have basically “Fallout 4” kind of “options”. Or the FACT that this is a very linear game until the certain part near the end and you don’t really have a choice in things like certain positive character dying and you don’t have any choice in doing things like selecting your favorite companion to go on any mission with you or hang out with you (because there are none except few “romanceable interests” whom you select simply to view pre-recorded romance cutscene but who otherwise are useless). It make take YEARS to add all of it or change it, and this will most likely never happen.

That, of course, doesn’t mean the game is universally bad – some people still enjoy it in its current form. It’s just something that people should be aware of when deciding if the game is for them or not.

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David Goodman

CDPR was very restrictive on the type of review copy and the language and footage reviewers could use in it. There’s also the explicit threat of illegally abusing the DMCA takedown process on people who were sent copies before release.

I wasn’t going to touch this one with any length of stick, and their hollow apology doesn’t do anything to change that.

And that doesn’t even touch on the other issues with the game itself that they are acknowledging.

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Roger Melly

I am glad I waited . I’ll see what its like in 6-12 months time when they have patched it into a more playable and polished form.

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Vincent Clark

I played on my brand new PC so my issues were minimal. That said, as strange as it sounds…the game became less interesting the moment KR showed up. And I’m a fan. It was like someone flipped a light switch and I couldn’t bring myself to give a shit about progressing through the story anymore.

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Oleg Chebeneev

Im confident CDPR will handle this. Gonna wait for a few patches before diving it.

rafael12104
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rafael12104

Well, at least CDPR is responding with refunds. That’s something.

Usually refunds are not given and devs pretend that massive bug fixes are just a part of doing business.

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Arktouros

There’s a ridiculous number of people playing this game across all the platforms currently. I mean there’s just bound to be a percentage of players who have nothing wrong and another percentage where everything is going wrong. I don’t disbelieve the people who are encountering the issues anymore than I disbelieve the people who have had nothing major go wrong.

What’s really important though is how the company chooses to handle the scenario presented before them, and offering an extended refund period for people is pretty top notch. If you’re truly put out by the experience you’re having you can get a full refund and check out reviews whenever they are able to fix it. This is pretty much the best realistic outcome people could ask for.

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Loopy

The official subreddit has turned into a bitchfest, and it’s impossible to get any sort of discussion or experience sharing topic in, as it quickly gets lost in shitty memes and whining about yet another bug. I now only go to /r/lowsodiumcyberpunk as that’s where you’ll actually see cool screenshots, videos, discussions, constructive criticism and other community content.

I’m personally having a lot of fun with the game. I can usually tell that i’m gonna enjoy the game based on how quickly i go through the story; in this case i’m going as slow as possible because i want the experience to last as long as it can. Some glitches and bugs here and there, but so far nothing gamebreaking. After the prologue the game is finally starting to spread its wings and introduce many new systems.

I swear, i think going in blindly with no expectations or hype has made this experience 10-fold better for me.

Fisty
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Fisty

Same. I just watched a few videos before release and knew based on them alone it would be an open world game I’d like. Not having expectations other than GTA in Cyberpunk made me pleasantly surprised.

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Rndomuser

a bitchfest

Does it really make you feel that much better to use such derogatory descriptions regarding people with different preferences than you are? I mean, you could’ve just said something like “the official subreddit has a lot of people complaining about the game”, which would be much more neutral way to describe the people who do this. And your thinly veiled hatred towards people with different preferences will not change their opinions or the will to express them, neither will it convince more people to give this game a try, so why do this if this is an irrational thing to do?

rafael12104
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rafael12104

It is, what it is. I mean, there is a difference between a bitchfest and a spirited discussion or argument.

So, it’s all in the eye of the beholder. I’m good with bitchfest. Bitch session works too.

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Loopy

There is a difference between constructive criticism and a bitchfest.

thinly veiled hatred towards people with different preferences

Projection much? I have no hatred towards people who don’t like something, if they can express their opinions through well-constructed arguments. But when you have an entire subreddit get flooded with bandwagon complaining and low effort memes, it absolutely turns into a bitchfest.

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Rndomuser

through well-constructed arguments

I have been reading the Cyberpunk subreddit for many years – in fact, I joined it right when it was created. I have also been reading it since the game was released and there are plenty of arguments in majority of posts criticizing the game. Including all the video evidence of issues with the game, which is the best and least biased “argument”. And regardless of how people express their dislike and how many of them engage in criticism, it still is irrational and impolite to imply that they are all “bitches” just because you personally disagree with something they said and dislike the amount of people who are saying this.

But hey, just like I said before, it feels like it just brings you personal joy to demean others through such phrasing and it seems like will just try to keep finding rationalization for using such phrasing, so it’s really pointless to continuing this discussion.

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BalsBigBrother

Um why as consumers do you think we should be convincing folks to play a single player game?

I will play a game and will give my opinion on it. If that makes you want to play it great but if not *shrug* I am not here to change your mind or convince you otherwise.

You can come to your own conclusions based on whatever criteria or information you wish it makes zero difference to me or my enjoyment or not (depending on the game.)