Swords of Legends Online’s name reservation dissolves into chaos

    
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On Friday, Swords of Legends Online opened the doors to its name reservations. And just like Jurassic Park’s initial tour, this event dissolved into frustration, chaos, and a T. Rex biting heads clean off.

The chief problem was that some players couldn’t get into the game due to an “invalid authentication ticket” bug, allowing others to run ahead of them and grab names. SOLO activated a firewall to stem the tide but ultimately decided that it would not be wiping the servers of names already reserved.

“You are right to be disappointed, so are we,” the studio said. “The whole undertaking obviously went off the rails in an unfortunate manner and we now have to step up and learn from the data we’ve collected today.”

This fiasco is threatening to overshadow an AMA that the dev team is planning to run very, very early in the morning on July 5th. You’ll want to bookmark this Reddit thread to read when you wake up and drink your happy juice.

Source: Twitter, Reddit
Update
Gameforge has objected to our characterization of the situation as chaos on the grounds that the bug itself lasted only an hour and a half and was resolved to Gameforge’s satisfaction.
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Hikari Kenzaki

Another case of relying way too much on Reddit for the news.

Nothing really happened. Bereman99’s post spells it out exactly as it happened.
There were a few minutes where a few people (who were going to beat everyone to a handful of names anyway) got on, then were booted off like everyone else.

The SOLO naming convention allows all manner of special characters and non-English characters. I had actually registered Desiree before I remembered I could delete it and grab a proper Désirée instead.

You know what’s more chaos? When a game opens up with 50 servers, then trims them down to 10 and gives my name to someone else. That will thankfully not happen with SOLO as they use a proper serverless system.

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obrobos .

Chaos…? We had to wait a little and some people got upset on Twitter (surprise surprise) because they didn’t get to run around with names like Naruto or Bob. Not exactly what I’d call chaos.

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Brinto Sfj

It is Gameforge, what did people expect?

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Bereman99

I mean, most of the responses here have been pointing out how it wasn’t as big a deal as the original reaction made it out to be, nor as really the “dissolves into chaos” situation the article is making it out to be.

All things considered, the name reservation roll out was about average as these things go. We’ve certainly seen better, and we’ve definitely seen worse, even from respected and trusted publishers/developers with a great deal more clout. They closed access to the servers within 10 minutes of the issue showing up, gave us a heads up before it opened again (which was less than 2 hours later), clearly stated their plans if it continued to be just as bad, and the second time ended up going fairly smoothly.

There’s been plenty in the past to criticize Gameforge for – this isn’t one of those.

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Jeremy Barnes

“Mild issue with name reservation” doesn’t get the clicks though

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Kickstarter Donor
Montjoy Onew

You think this was a mess?!?
Heads would have exploded if these people had been there for AOs launch.
This was a speed bump fixed in under 2 hours.

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Real

I managed to reserve two common words hours after the name reservations opened, so it wasn’t a big deal for me personally. I don’t think classifying the situation as “dissolving into chaos” is accurate – people are going to whine about EVERYTHING giving the chat space on Discord.

Tizmah
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Tizmah

I reserved 2 names I wanted just fine lol. Unless you were going for generic names…I don’t see the problem.

And people asking for a wipe and redo..that wouldn’t be fair either. It’s not fair to suddenly change the date either for those that got it and had time to spare for this day to reserve.

Best option is to just give players some decent free gifts and call it even.

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Solaris

1st world problems.
Come up with another name. Calm down people.

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Bereman99

Was there for all of it, and while it was chaotic it honestly ended up feeling like a tempest in a tea cup situation.

So the initial issue showed up with not being able to log-in almost immediately…but they then put up their firewall (effectively putting the server into maintenance mode as far as players were concerned) about 10 minutes after it started.

It was during this time, while waiting for the servers to come back up, that a lot of the chaos was going on – demands for refunds or for them to wipe the names and try again, lot of angry posts, etc. A few things that have already become memes on the Discord.

They then let us know 15 minutes before the servers came up again that they would be bringing them up and that they had shored up what they felt they could on their end, with the additional notification that if the issues were as widespread again and were too severe for too long, they would go ahead with a wipe of names, reschedule, and try again.

While some initially had the same error, many more got in and many discovered that the names they were whining about being “stolen” by those few who managed to get in during the initial 10 minute window earlier weren’t actually stolen. It was really just those common anime/video game and a few other popular sources (like Greek gods, for example) that were snagged in the initial wave.

So within like 3 hours the chaos had subsided, outside of a few malcontents who I believe are still demanding a name wipe. A handful continued to experience errors getting on the server, which was definitely unfortunate, but was a much, much smaller number compared to the initial wave.

Was also kind of amusing watching some who were adamant that they were in the process of demanding a refund share the names they managed to get and were happy with an hour or two later.

So yeah, unless you were after ZeroTwo, or Cloud, or Tifa, or [insert other unoriginal character name from a popular source here], or a really common character name like Summer or Autumn (though that one went to someone who goes by that name on the Discord anyway, so kudos to them lol), it ended up mostly being a lot of panic over not much.

Got all 6 of mine no problem, and that was just after it launched the second time and I had time to redo my Spearmaster’s appearance before finalizing the name with no issue.

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Hikari Kenzaki

Yep. This is exactly what happened.

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Shiodian

Just reserved 3 names with zero issue.

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bobfish

Basically the login servers couldn’t handle the load, which doesn’t bode well for launch day.

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Bereman99

The first time yeah.

After they shored some things up and “upscaled” things on their end, the second attempt went noticeably better. Not perfect, by any means, but a marked improvement.

Yangers
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Kickstarter Donor
Yangers

Why I’m going to wait a few months to see how it shakes out.

The business model seems ok, and the content appealed, but in both betas I played the servers were absolute garbage. They have no west coast US server and the rubber banding was horrific.