Crowfall’s launch is marred by DDOS attacks and login problems

    
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Crowfall’s launch didn’t entirely go to plan yesterday. While early on in the day, the servers were apparently handling the load just fine, by evening that was not the case as – if you’ll permit me to quote MMO Fallout’s Connor here – the servers “pooped the poop.”

“We are continuing to work on the server issues,” ArtCraft’s J. Todd Coleman told players last night. “We had a good 7-hour+ run this morning, so hopefully once we isolate this issue and resolve it, we can get back to that level of predictability. Thanks for your patience.” At one point, the game was apparently being slammed by DDOS attacks too:

Several of MOP’s own writers had difficulties logging in at several points yesterday evening; I got an email from Crowfall support inviting me to the closed beta (yes really it said that) at 7:37 p.m.; and one writer submitted a support ticket and got no less than Executive Producer Gordon Walton answering him, which shows how thin support must have been stretched. Even so, a fourth writer still called it unironically a good launch in the grand context of disastrous MMORPG launches.

To its credit, ArtCraft maintained a forum thread where support were continuously updating players throughout the situation, with the last message just a few hours ago. The servers are still down for maintenance as I type this.

We delivered our impressions of the the game, minus the actual launch difficulties, yesterday, as MOP’s Andrew Ross found the game a genuinely compelling economy sandbox but worried about population retention for PvM and PvP players – sentiments echoed on Reddit, which pointed to low pop but a lot of people watching on Twitch.

ArtCraft also held a brief launch stream and Q&A yesterday.

Source: Twitter
Update
Servers are up – quick update from the studio:

Do note that Gordon Walton has said that players who used the “claim all” button to collect their rewards ran into a bug where your items are locked and appear to be lost. They aren’t lost, however, and the studio says it’ll be fixed tomorrow and will email players as soon as it is. Players can email support with additional issues.

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Sharath Blink

Cyber Security is so much more than protection these days, very informative post. Thank you for sharing! I am curious to know what software would you suggest for DDoS protection? I have finalized Mazebolt, Akamai, and Cloudflare. Could you help me choose one?

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Ozzie

Game seems to be working fine for now. It’s been pretty buggy for me, with many unfriendly design decisions, so I’ve been trying to remind myself of MOPs polish vs. innovation debate :D Because the novelty of playing a swashbuckling, gravedigging hamster will definitely carry it a long way.

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Solaris

Despite the DDOS attack, I managed to get a good half day of play in. Seems like the problems are gone today. Game has been rock solid. Really loving the lore. The quests are actually worth reading. Sort of a mystery as to who murdered Gaea. For me, strong lore gives me more to care about in PvP. Tonight’s the big night. Heading with a group into chaos. All in all, one of the better launches I’ve seen, despite the DDOS shenanigans.

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Greaterdivinity

I gotta wonder…what do folks get out of DDOSing a game? It seems like games are getting hit pretty regularly still, Respawn has been dealing with them for the older Titanfall games apparently.

I don’t get it. I assume there has to be some sort of cost associated with this, or at least a bit of effort, so are the “lulz” worth it? Or am I missing something?

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Vanquesse V

The sad reality of DDoS and the internet is that the cost to shut down most things are laughably low. Attacks usually come from cloud gear paid for with stolen credit cards or from botnets, and there are plenty of people doing DDoS for crypto if you don’t have the knowhow to do it yourself.
When the foundation of the Internet was built nobody expected it to turn out this way and right now it’s so damn big and so damn important that making changes to the core is a nightmare.
Just look at the IPv6 rollout for a good example of how much of a struggle it is to upgrade.
As for why people do it I have no idea, but the frequency is due to how cheap and easy it is, coupled with how most people never get caught, or get caught 5 or more years after the fact.

The dangers of bot nets are as far as I know the main reason why windows 10 will force you to install updates and why windows 11 will require certain cryptographic features to be enabled

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zoward

For some groups, it’s a protection racket, i.e., pay us up front or something bad might happen to your launch…

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Hostagecat

Like you i just do not get what they geti in of doing a DDOS attack. I read somebody that said well its cheap, and somebody who said its a racket. Okay, i’m still mystified?
Whats in it for them. If they are trying to extort, the chance of getting caught i would think far out weights the benefits. Sure it may not be resource intensive to launch the attack…but what am i getting out if except for the LOLz.

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Arktouros

Was pretty rough playing yesterday for sure, was only really able to get one character through the tutorial and up to level cap 30 by the end of the day. I figure the DDOSing will get probably the worst by this weekend. Kinda thankfully The Dregs campaign isn’t up yet where things really matter and it’s all still this faction vs faction nonsense.

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Blake

The game was running smooth as silk, and then right around 2:30 PM EST it exploded. It wasn’t prime time in the United States yet and kids are out of school already so it’s not them all getting home at once and flooding in. Something happened abruptly.

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Jeremy Barnes

MMOs… please stop with the DDOS attacks. Every single MMO says this and while there may be some DDOS attacks… this idea that every single MMO launch faces a massive DDOS attack is hilarious…

You say there’s a bunch of people all trying to jam your servers and when they can’t connect, they keep trying? On launch day…

ya don’t say…

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rk70534

It’s not unlikely nor ‘hilarious’, nor is it claimed to be ‘massive’ in this case; it’s just an example how much free time and computing power creeps have in their hands.

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Jeremy Barnes

No, It’s hilarious they think that.

I’m sorry, does ‘barrage’ not mean ‘massive’ to you? I find that hilarious too.

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Solaris

Because you have the data to discount what the dev says. Ok then.

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wratts

Yeah, out of five or six tries to get in yesterday, was able to connect twice for a combined 10 minutes. At least I have a couple characters I’m looking forward to trying when it’s more stable

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Solaris

No issues so far today. Other than some inventory bug they are working on.

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Raidervc

What sort of miserable person DDOS an indie MMO like this on launch day? Hope art craft sorts it out.

Stefan
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Stefan

Schools out for the summer, so high chance it is merely script kiddies.

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Neurotic

DDOS attacks already? Wow, the PvP meta with this one is strong. :D

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Loopy

Back when Overwatch first launched, there was a way to DDoS a player on the opposing team, which cause the entire match to get crazy lag and eventually time out. People (scumbags) would do that when they were on the verge of losing, because a canceled match would cause both teams to lose ranking.

So just to summarize, people who were about to lose would still lose, however they would deny victory and rank points to the winning team. Now that’s next level of pettiness.