New World has capped menu screen framerates to prevent video card fatalities

    
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Earlier today, we covered the emerging news that users of some video cards, particularly EVGA RTX 3090 graphics cards, were having serious problems with Amazon’s New World beta – to the point that the cards were being bricked. As the story developed over the day, it became more clear that even more cards are affected and that the issue is down to the hardware rather than the game itself, so players were being advised to throttle their framerates to save their GPU.

Amazon has taken matters into its own hands now, however, saying that the issue actually isn’t widespread but that it’s patching in its own limiter just in case. “[W]e will implement a patch today that caps frames per second on our menu screen,” the studio writes.

Source: Twitter
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Dean Greenhoe

All testing of software and resulting complications still in development is on the tester in my book.

As a tester, I know these pitfalls and run safety monitors in the background as I test just to minimize issues.

After release, it is on the developer. Just my opinion.

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Vanquesse V

This is mostly relevant for high framerate adaptive sync monitors:
Both Gsync and Vsync comes with a penalty to input delay, but if you cap the framerate to just below your monitor limit that delay becomes almost non-existant. In theory setting -2 is enough, but in practice most people recommend setting the cap to 3 frames below. This doesn’t change if you have a 144 or a 250hz monitor.
Finally, you can add vsync on top of gsync which probably sounds counter intuitive as gsync was created to be a successor to vsync, but turning it on should give a more smooth experience and not introduce any additional latency.

There’s nothing to be gained from running uncapped fps beyond having your pc generate more noise and heat than otherwise.

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Cory James Hill

How is it even possible for a game to brick a video card in the first place? Sounds like a driver/hardware problem to me. As a 27-year IT professional and programmer, I find the entire idea of blaming an application that accesses this hardware via driver software, ludicrous.

I’m a huge EVGA fan too. Been running their cards for ages.

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Ardra Diva

I’m very happy with my OG GTX 1080 and it’s an EVGA. My only reply to your comment is that “none of the other games did this and killed their cards” and while I see what you’re saying, that fact still remains. If you held a gun to my head and said, “who is most to blame? Nvidia? EVGA? Amazon?” I’m gonna say Amazon based on that simple fact.

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traja

Isn’t that fact necessarily true every time a card dies during any game? Since a card can die only once then the only game that it can die during is the last one that it was used on.

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Darthbawl

Too many people are focusing on the EVGA GTX 3090 portion. EVGA is not the only manufacturer having this issue and it’s not just 3090 cards that appear to be getting fried. Reports of 3080 Ti, Radeon 6800 and Radeon 6900 XT cards are coming in as well. Those are all very power hungry cards. I wouldn’t really blame the game, BUT they did limit the frame rate in the menus. I mean who needs 2000 FPS in the menu? LOL

Stefan
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Stefan

Software should not put hardware in overdrive, however it is beta and things like memory leaks can ramp up your system computing power beyond what it should.

But EVGA is not new to this and they most likely cut corners with some parts that caused this to happen.

In any case the blame game is rather silly both have egg on their heads if you ask me, why they allowed the game to be capped and the menu’s not is a bit odd but i am no software engineer. There is also this odd part of it that having vertical sync disabled would cause this. BUT it is beta and these things do pop up during this time, the resource issues not it bricking cards that is, most of us are used to these beta’s being nothing more than trials of sorts guess they were not in this case.

Hope those effected can RMA their cards.

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Ardra Diva

to put this in perspective the least expensive RTX 3090 on Best Buy’s site is $1400, most are over $2000.00. And eternally, perpetually sold out. So if you fried your card, you can’t get a new one.

I’m not convinced that New World is completely blameless here when those people were happily gaming yesterday with cards that didn’t blow up. And then, they entered the New World Beta… and… wah wah wahhhh

So I applaud New World for putting in some brakes, but yeah, this is not something that is plaguing other games.

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traja

At least personally I would be glad that it happened sooner rather than later. Because all that it probably took is the card hitting 100% utilization and that would have happened at some point even without New World. Some game will come along that can take full advantage of a 3090 and it won’t just be a menu running at absurd framerates.

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traja

It’s a good idea to generally cap your fps in all games at refresh rate -1. So for example 59 fps or 143 fps. There was some reason that -1 is more responsive.

Even if your hardware isn’t faulty and can handle a 2000 fps menu it’s still pointless power use and fan noise to run those frames.

Stefan
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Stefan

Indeed it is and one of the first things i did in New world was cap it to 60, sadly the menu’s were not included and it ended up being fatal for some.

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Phil Gillespie

Blaming New World for this is like your car engine blowing up and blaming the road, It’s up to the GPU manufacture to ensure this doesn’t happen.

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Dug From The Earth

No matter how well built your car is, an excessively bad road isn’t something you are going to want to drive on.

That’s not saying Amazon should get the blame, but as gamers we should hold a game development team to the standards of building a properly optimized game that won’t force shut down your system due to heat (what happens when hardware is properly built to keep it from being damaged)

Likewise we should also hold gpu manufacturers to similar standards.

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Schmidt.Capela

Not capping the FPS on the menus (which, being usually much lighter than the game itself, can often reach ridiculously high FPS) is a dumb mistake, sure.

But this should never brick a properly designed and manufactured graphics card. Heck, GPUs have, for the last few generations, included sensors to measure everything that could affect the GPU’s health; not dialing down the GPU when things get dangerously hot is very much a glaring design error.

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Bruno Brito

According to a video i saw, the game ( or the engine ) is more akin to the driver. All of them contribute to the end-result: The car engine is badly done, the driver ( NW ) is foot-down on the gas without ever pulling out, the safety stuff is clearly not up to par, etc etc.

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Paul

This – if the cards are not built to run @ 100% for extended periods (which will happen more and more as the card ages) then its a poorly built card

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Vanquesse V

This issue is due to nvidia messing up and giving out a faulty reference spec (basically the crafting recipe that the manufacturers get) before launch of the 3080 and 3090 cards. Nvidia’s own cards had components not found on the reference. This probably only affects the very earliest cards of 3090 and 3080, and while certain manufacturers’ cards are more heavily affected than others, it might just mean that other cards will take longer to fail.

This also means that while the cards might not brick on NW main menu specifically, the underlying issues are hardware based and can’t be fixed (nvidia did do a driver update to mitigate the issues shortly after launch).
If you have a card that could be affected, you should probably look into getting it replaced by warranty.

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Tanek

I’m sure New World has language in the beta agreements that would shield them from legal issues if the game has been toasting cards.

That said, I wonder whether putting out a “New World Closed Beta is safe to play” statement would negate that agreement for any damages from this point on if it turns out the game is the problem.

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Rndomuser

What legal issues? It’s not their fault that some video card manufacturers allowed this to happen by not providing enough protection against high power draw (by limiting it in firmware and by selecting components which would tolerate it better). When Furmark was damaging video cards, nobody sued the developer who wrote it even before they put a warning in benchmark.

The only “legal issues” that may happen is if some video card manufacturer will refuse the warranty from such damage which is obviously caused by bad hardware and firmware design.