RuneScape and Old School RuneScape players cannot login as data centers suddenly go dark


Jagex’s engineers are having a very bad Tuesday right now. Both RuneScape and Old School RuneScape are suffering from a shared data center outage, which has taken down both game’s websites and consequently made logging in unavailable.

The problems started early this morning for both games, as players began reporting their inability to get into the game. The Twitter threads for both games have been keeping players appraised of updates, both of which noted an unspecified issue with a London data center. At the time of this writing, both games are still down and Jagex is expecting to provide an ETA for when they’ll come back up within the hour.

source: Twitter (1, 2)
As of this afternoon, the company is hoping to get the games back online by tomorrow. Ouch.

“Earlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online. We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you’ve all shown so far. We are working to get you back into the game as soon as possible. We are confident we’ll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost. We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved. As a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. However, we want to be prudent about the time it may take to get things back up and running safely. CURRENT STATUS: We estimate that all services will be functional by November 23rd at 12:00 GMT. Should normal functionality resume before then, we’ll be sure to let you know as soon as we can. As for the downtime, we’re discussing Make Good options for our players. We know this will have impacted plans you had in-game.”

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