customer service

Hey, do you want a games industry job? How about one that doesn't actually pay money? Dynamight Studios' Fractured Online, which is currently under...

There's burning bridges and then there's firing a massive orbital strike laser at them. Google has effectively chosen the latter with its handling of...

EVE Online is not known for being a happy place. It's shown even in mass media as a cutthroat world of war and theft. Dealing...

Due to a spike in customer service tickets asking for help with RIFT's achievements, Trion Worlds is changing its policy in how it will...

I have had three separate Final Fantasy XI accounts over the years, and because of the way in which those accounts work, it is...

Mo learns there's a fate worse than falling through the world: dealing with customer service!

MMORPG game masters may be the unsung heroes of the industry. While developers get all of the spotlight and community managers the attention, the...

Let's try to walk through this particular sequence of events; it isn't pretty. EverQuest puts a new patch update on the test servers with...

In the comments of our article discussing Daybreak's move to reduce gamemaster support for player "gameplay errors," I was surprised to see a few of...