Wakfu rolls back EU server to June

Call it the mother of all rollbacks.

A series of technical issues has resulted in massive amounts of lost data on Wakfu’s EU Elbor server, requiring a shutdown of the server and a rollback to June 21st. According to Ankama, the process of creating database backups broke on June 21st and went unnoticed until recently when the server was brought down for a hotfix.

Ankama said that it’s still investigating the issue and offered a little hope that some of the data, including game purchases, can be restored on the server. Players who had logged in since October 14th might be in the best position to see a mostly complete recovery, while those who haven’t been on since September 13th are probably looking at a full loss.

The studio apologized for the error and said that a compensation package will be forthcoming. “We understand that a rollback of this magnitude is the last thing any player wants to hear; honestly, we share the same feeling,” Ankama posted.

Source: EU forums. Thanks to Infurn for the tip!
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42 Comments on "Wakfu rolls back EU server to June"

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Smk1n
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Smk1n

gracolag Smk1n 
The compensations are hardly a reason for me to come back since i last played (around July or so 2014) which was prior to that year’s fall update where they’d change a bunch of stuff again – gear stat changes being the driving reason to make me leave since it messed up my toons and sidekicks existing and stored gear, which took me a while to plan and acquire.
Before that, i revisited the game several times since when i first started playing, early 2012.

While many can accept (and cherish) the changes the game went/is going through, i don’t look at those “improvements” the same way since Ankama has been rewriting the game (mechanics/systems, class/skill changes, itemization, stat changes/removal/introduction, cash shop changes, pet changes, rollbacks and so on…etc.) far too much and too often for my liking and i don’t think they are slowing down.

Their planning for the game always seems to be short sighted, to the point they’ll rewrite something only to be changed again and again sometime later…

I’m aware of MMO’s tweaking the above throughout a game’s lifespan, to polish and improve existing and plan for future content but Ankama still plays around these things like if they were in Alpha/CB versions while milking their play testers one way or another.

Their monetization skills though… they are surely improving those (heroes service being the latest i think). 

Stockholm syndrome comes to mind… but have fun and best of luck! ;)

gracolag
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gracolag

Smk1n  The game itself is actually quite better than years ago. No only because it’s Free to Play now, but also many updates and sales.

The news about the rollback made us all worry about the future of the server, but since the compensations are really good, I believe even players who hadn’t logged in in months will be back again.

I’ve been playing since the early closed beta, and I must admit that I left the game since I’ve been playing Dofus for a longer time, so I didn’t want to divide my time among a full game and a game still in beta. Now the roles are reversed, I play Wakfu a lot more than Dofus and I believe I’ll stay there, with all the rollbacks and bugs it has.
Ankama wouldn’t be Ankama without all those bugs every single update.

CistaCista
Guest
CistaCista

Ouch. Well at least they didn’t accidentally delete their MMO like that Japanese company.  
http://kotaku.com/5859963/an-entire-mmo-was-accidentally-erased-from-the-internet

Smk1n
Guest
Smk1n

Cute manga and game but..

Although this kind of rollback is bad news for the game’s active players (and devs because of falloff), it’s even more sad if those players had previous knowledge of Ankama’s interaction with the game since it “launched” back in 2012.

I gave the game another try last year and after seeing what was coming up with their next “content update” patch, i decided to let it go… for good.
The definition of incompetence should have Ankama in there somewhere because in my eyes, Wakfu has been nothing more than a Pay to Beta test game since 2012… and not in a good way.

Rant off but, best of luck to those still into the game – players and devs alike.

vicariousfan
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vicariousfan

Estranged unless the compensation package is a year free and some potions that instnatlly level your character i’d be done as well.

Omedon
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Omedon

Related to my posts in the Wurm daily grind: I’m seeing a lot of honestly understandable outrage here, but it bears mentioning once again that, with the rise of volunteer community games (I know Wakfu isn’t one of those) this idea of “OMG MY TIME! RESPECT MY TIME” takes on a whole new meaning when you’re dealing with volunteer community admins.  This is the environment gaming has created: It’s a service, paid for in time or money or both, and are we really ready and willing to have the understanding for “volunteer” people handling our game files, managing our servers and generally providing our entertainment in a crowded, saturated, modern online gaming world?

Ask yourself that next time you’re setting your heart on a game that will have community run servers.  This kinda thing can happen there, quite realistically, as you wouldn’t be entitled to “pro” levels of server accountability.  

I know it’s a tangent here, but it was worth linking to the discussion about  Wurm unlimited and games like it.  Volunteer-run games are another animal, do they fit in this consumerist gaming space?

SirMysk Needs (More) Coffee, Probably
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SirMysk Needs (More) Coffee, Probably
Higgens
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Higgens

Sooooo…..should we start a pool on how long until this kills the game?

Cyberlight
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Cyberlight

Jack Pipsam No, affected was right first time. Effected would mean “those [players] brought into existence”. Trust your instincts :)

DugFromTheEarth
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DugFromTheEarth

Most other companies just call this “Shutting the game down”

MetaDune
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MetaDune

No to me my saves were precious and I go back to it every so often to see what else I can do.
Even though I lost something precious, I learned that nothing last forever and to move on and that my good memories of the game stays with me. It sounds corney but its what shapes me and my views.
I still play those old games from time to time and losing and learning to deal with the lost helped me not to be salty with the situation.

Damonvile
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Damonvile

MetaDune NemuiByakko True but there is a big difference between losing a save of a game you’ve moved on from and losing one for the game you’re playing right now. I’d probably quit if this happened in a game I was playing. I wouldn’t want to do 4 months over again.

ManastuUtakata
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ManastuUtakata

Darthbawl ManastuUtakata 
I am not sure where you are from, but in the West we have a term known as “sleeping at the wheel”. Which implies, “…someone in some position of authority has either neglected some aspect of his or her role, or failed to recognize threats or other warning signs that could produce an adverse effect.” I hope that clears this up for you.
Source: http://www.wisegeek.com/what-does-the-saying-asleep-at-the-wheel-mean.htm

Qarran
Guest
Qarran

TehAcidBaron  Yup.  This is server management 101 stuff.  These servers are mission critical so there is no excuse for a restore from June.

crawlkill
Guest
crawlkill

yikes. four months of play, gone? that’s…this is a business-ending kind of an error.

MetaDune
Guest
MetaDune

NemuiByakko I spent hundreds of hours on my snes rpgs but my saves were gone eventually when the battery died. Friends lost thousands of new on memory cards going bad on ps2 and other system. Losing saves isn’t anything new around here

TehAcidBaron
Guest
TehAcidBaron

Huh, how is this possible?  I mean it is rather standard to have multiple back up systems running next to each other at several time intervals, daily, weekly, monthly.

Did someone merge back ups and break something? making them go back to the only one that was not corrupted? I can’t think of any other way, surely not due to lack of a decent back plan, any basic ITer gets that hammered in the first year.

Darthbawl
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Darthbawl

ManastuUtakata Darthbawl

Tithian
Guest
Tithian

If this ever happened to me, I’d quit right there and then (after requesting an immediate refund for ALL purchases ever made).
Compensation package? What a joke. They’d have to send hookers and blow (not really!) at my house to even reconsider.

deganderson
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deganderson

Jack Pipsam So you’re saying that the players caused it? Or were you right the first time?  :)

NemuiByakko
Guest
NemuiByakko

Well, this is a good time to think about our time and efforts spent on the bunch of memory records in some database… And what was the meaning of them. Did we have fun? If so, do we need compensation? Or not? Why we did it, then? We created assets for some future fun? Are they good assets?
Questions, questions…

Jack Pipsam
Guest
Jack Pipsam

*effected not affected, my grammar mess up.

deganderson
Guest
deganderson

So besides not checking the backup for 4 months they also managed to execute a hotpatch that erased the live database? That’s one hot patch they did.
A consistent  quality of work company wide.

Jack Pipsam
Guest
Jack Pipsam

June? JUNE!?
I mean I understand roll-backs of a week (the normal server backup I would assume), maybe two at critical worst if it’s a major problem.
But FOUR months?
I feel very deeply sorry for players affected by this, that is simply beyond unacceptable.
I know if I was a player of a studio that did that, I wouldn’t feel like playing/supporting that game any more. Particularly if game purchase information is lost (of which records should be kept on a different server system.
Here’s hoping that something gets sorted out for the players.

theblackmage75
Guest
theblackmage75

Even if I wasn’t personally affected by the backup failure, it would surely reduce my confidence in the game to virtually nil.  When it comes to MMOs I can hardly imagine a worse error than flushing months of a player’s valuable free time down the drain.  It’s a sad day for the players on that server.

Azzura
Guest
Azzura

I’m sure I would give up and quit if I spent a few months grinding there. Sorry for those effected :(

Mind Flayer
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Mind Flayer

Wakfu is already a grind heavy game, and the time lost was over Summer break.
I’m having trouble thinking of compensation that could possibly make this right, it’d have to be HUGE.
And even with compensation, the server will be dead afterwards…
RIP Elbor server.

McGuffn
Guest
McGuffn

I’m sensing a lot of slackjaws and facepalms.

Loopstah
Guest
Loopstah

I may be pessimistic here, but i’ve seen too many cases where massive rollbacks/outages simply killed non-AAA games. I myself would definitely quit, as progression means a lot to me. I don’t see Wakfu going back to where it was today ever again…

Polyanna
Guest
Polyanna

Any compensation that actually compensates players for this is going to bankrupt the game. And anything short of that is going to make so many people /ragequit that it might as well have.

Oleg Chebeneev
Guest
Oleg Chebeneev

Holy crap. Things like this can kill some games. I cant even imagine some people wasting so much time to do something only to see all the months progress gone. Easy ragequit for some

Polyanna
Guest
Polyanna

N Camico Hyperbole aside, I have been accountable for backups that matter. If I ever let this happened, I would have been canned in a hot minute. And if anyone who worked for me did it, so would they. If this happens on your watch, you have 100% failed to perform to a minimum acceptable level for your profession.

ManastuUtakata
Guest
ManastuUtakata

Darthbawl

Estranged
Guest
Estranged

Rheem Octuris  Yeah, that hit the PC and console world hard.

Gottphoenix
Guest
Gottphoenix

N Camico “end up like Yamcha” lol

N Camico
Guest
N Camico

I’ve seen things like this happen in the corporate world. It is usually results in a smoking pit where the entire personnel structure responsible for db administration, and portions of the server and backups team end up like Yamcha.

Seriously, your back ups need to be checked. Your disaster recovery process needs to be tested and proven. There are no excuses for four entire months of data to be lost. In some segments, this would be a business-ender. Your entire company is built in and around data. Inexcusable.

Man, I don’t even play this game, but this set of events infuriates the IT part of me.

Rheem Octuris
Guest
Rheem Octuris

I remember back when Sony got hacked that one time and SOE was down for 2 weeks investigating. (Which was really stupid, btw)

The Freeport server was thriving back then. I had just settled on a guild. Then the 2 week downtime hit. When the dust finally settled, 80% of the guild never came back to the game and guild broke up.

I can only imagine what this did for the community.

Armsbend
Guest
Armsbend

Estranged 4 months of progress would defo do it for me.

Darthbawl
Guest
Darthbawl

This went unnoticed since the end of June?  As someone in IT, if something like this happened and I didn’t catch it for this long, my butt would likely be out on the sidewalk looking for another job.  A month I would possibly understand, not this long.

Estranged
Guest
Estranged

Yeah, just a total cluster. A disaster. Would be tough to have confidence in them again.

Estranged
Guest
Estranged

Put a fork in them. Just can’t fathom this happening. I don’t rage much, but would /ragequit and call my credit card company.

ClassicCrime
Guest
ClassicCrime

gee. I don’t think there’s really any sort of compensation that would be good enough for 4 months of lost progress lol, considering how intense some people can get grinding

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