In this episode of Massively Opinionated, the topic is public relations and communication. Sometimes marketing and consumer relationships in MMOs don’t always go the way game creators plan. So this week, we debate the ways MMOs should and shouldn’t handle their customers. Host Larry Everett invited two individuals who are very familiar with the inner workings of the games industry: From here at Massively OP and Predestination, welcome Brendan Drain and Tina Lauro. Enjoy the show!