NCsoft West lays off Austin support staff

    
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NCsoft West has laid off a number of support staff and is moving its customer service operation to a third-party provider, according to Polygon. Today’s layoffs are apparently the final phase of a corporate restructuring announced in October of 2014.

Sixteen staffers at NCsoft’s Austin location were let go, which was basically that office’s entire support team, according to an anonymous tipster who was among the affected.

The official statement from the company is below.

As the final phase of a restructuring process announced last October, NCsoft West is transitioning its first level customer support services to an external provider. This change will better enable the company to provide scalable customer support across new business segments and its current portfolio of popular games.

Unfortunately, as result of this migration, a small number of customer support positions have been impacted. Today’s change should have no impact to former, current or future customers and is intended to enable NCsoft West to more easily scale its future support organization for new products on new platforms.

The decision to reduce staff is never an easy one, and NCsoft West will be working closely with those impacted and providing ongoing support. We sincerely wish everyone impacted well in their future endeavors.

NCsoft West is the NCsoft division responsible chiefly for Aion and Lineage II in the regions outside of South Korea, including North America and Europe. We do not yet know whether NCsoft’s broader stable of games (Guild Wars 2, WildStar) are affected by this move. We welcome more information from those impacted and extend our sympathies to the support staff let go.

[Source: Polygon via GamePolitics. Updated 4/9/15 10:30 p.m. EDT.]
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WindarFenris
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WindarFenris

Unlike many I don’t harbor any dislike for NCsoft.  I really think they know their stuff and support their games pretty darn well… It’s just that the west doesn’t have near the interest in mmos let alone Eastern based MMOs as say Korea does.  That and their few forays out here with pure western dev teams haven’t really done gang busters level compared to say Lineage in the east. (with the exception of gw)  Heck some have just failed horribly. Remember lineage was the first mmo to break a million subs (real subs not f2p) and it’s still big there so yeah.  Lineage 2 was my first mmo love (not my first mmo) and I really developed a taste for it’s style.  I didn’t play any of the CoH(V) ect I just never had interest and still really don’t.   I know that a l lot of the ill will came from that but full discloser I’ve no emotional connection to that game and feel it had a good run.  (obviously it’s from the outside looking in)  If it wasn’t making money it’ll go the way of all mmos will eventually.  Not that I can’t understand I seriously can but yeah that’s where I’m at.  I wish NC the best but I can’t help but suspect we won’t be getting the love I was hoping from from them going forward. Ahh well c’est la vie.

Rumm
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Rumm

ManastuUtakata Rumm skoryy 
People who disagree with you are trolls, solid logic.

I tried to stop last night and this morning, but you wouldn’t let it go; glad to see you finally grew up.

ManastuUtakata
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ManastuUtakata

Rumm ManastuUtakata skoryy 
You are as disingenuous in your back peddling as your attempts at trolling. So no apologies here are needed I am afraid.
That said, I’m done here. You are free to think whatever you want, and I’ll let the mods deal with it as they feel fit. /shrug

fmpevo
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fmpevo

Siphaed dirtyklingon sray155 Just because their signatures are “Guild Wars Support Team” doesn’t mean that they didn’t work for NCSOFT. Most support staff works multiple games as it is just easier to train one person on them all instead of multiple agents only knowing one. They have separate signatures for each game….

Siphaed
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Siphaed

dirtyklingon Siphaed sray155 
Oh I must correct again.
Regards;
Chase
Guild Wars Support Team

Never once had one say “NCSoft Account Support”.

However I didn’t have a GW1 Legacy account and am unsure if they used their own accounts system -like GW2 does- or the NCSoft Accounts system.  If the latter, it is probable that any issues revolving around the linking of accounts would have been assisted by the NCSoft accounts team.  If the former, then I really have no idea why an NCSoft Account Support would be contacting you for a GW2 account issue…..

Rumm
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Rumm

ManastuUtakata skoryy 
Okay, I tried to leave it but if you’re going to pull me back in so be it. 
1) I haven’t played Wildstar in 7 months. When I did play, I was very critical of the game. I still am critical of the game. Difference here, I told the devs what I thought, I didn’t post my gripes on a blog forum that they don’t read. I told my guildies what I thought, because when you’re the number one guild in the world, your opinions generally matter to people who actually have the ability to do something about it.

If me not wanting an image of Wildstar posted above an article about people losing their jobs is being a “fan troll” in your eyes, so be it. There isn’t actually a single post I’ve made that you can point at that is me being a fanboy for Wildstar. No really, please link me a post, go look at my profile even, because I’d like to see it so that I can apologize to you. I’ve somehow just insulted you so terribly in my posts demanding that an article’s image actually pertain to its story, that you can’t help but hurl insults towards me. Your criticisms would have some bearing if they had their roots in facts rather than perceived grievances.

Peregrine_Falcon
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Peregrine_Falcon

ColdinT My comment, like a lot of the ones here, was made back when the pic at the top of the article was one from Wildstar.
Also, if you scroll down in the comments you’ll see that someone posted a pic of NCSoft’s income and Wildstar is making so much less money than anything else in NCSoft’s stable.

ManastuUtakata
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ManastuUtakata

skoryy 
Wolfey is one the biggest inspirations of why I continue to have faith in the changes in WildStar trying to right itself. As to my understanding, he shares many of my views of the game. This is why I have no issue in citing him as a reasonable and reliable source when it comes to the going ons of this game.
And this why I don’t pay head to the fan trolls like Rumm who insist I should shut about it. Or the vitriolic hatred of GoldenGirl whose trolling bitterness may have gotten her behiney moderated all to the way to the Moon of late. But players who are in the reason to balance their love for the game with a good dose of critical thought when needed.

ManastuUtakata
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ManastuUtakata

Rumm ManastuUtakata ArbsX jefreahard 
It’s funny, I was just responding to someone who brought this up 19 minutes before me. Selective reading comprehension indeed.
Meanwhile, if you want silence on this subject, then quit trolling it back out. /shrug

Grimmtooth
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Grimmtooth

Evade2015  I hope you are geting paid by the post for this stuff.

As an aside I fully expect Carbine to pull a SWTOR & save themselves, but it will be a slow process & won’t happen overnight.
The real threat is that NCSoft won’t give them the time to stabalize.