The name change service isn’t free, of course; players will be charged 1,400 credits to use it. There’s also one more condition attached: You can only change your name once every 30 days.
Trion Worlds did notify players that it won’t be releasing long-dormant names until later this month: “The team continues to work to make sure that everything is in place for the name reset to be performed. Some of these final changes require a major update to be performed on the game (as the in-game name change prompt needs some updated text) and so we’ll be releasing the name reset along with Update 2.9 on May 31st.”
Source: Official forum