Community management has got to be one of the most stressful jobs in the industry. After all, there’s nothing like throwing yourself to the lions, day after day, and being the front-line buffer for their discontent and slavering fangs. So I do admire those crazy people who take up CM jobs for a living. More so when a CM goes above and beyond moderating the fans to being a strong communicator.
Today I want us to focus on those studios and CMs that somehow are above the grade of other MMOs when it comes to communication. Do you see devs and CMs in a particular game constantly engaging the community, being open about studio decisions, and keeping everyone informed? If that happens in an MMO you aren’t playing, doesn’t that cheese you off?
So which MMO studio is the best at communication with its players?