Daybreak constricts gamemasters in EQ and EQII

A Massively Overpowered reader named Nick recently alerted us to a new EverQuest II customer support policy he’d been sent in-game in response to a petition, and that document has since been confirmed by a Daybreak knowledge base article updated last night. The new policy severely limits what gamemasters can do to correct what Daybreak is calling “simple gameplay errors” in EverQuest II.

What constitutes a simple gameplay error? Gamemasters will no longer be on call to fix deleted items, accidentally sold items, accidentally bought items, misloots, or accidental modifications of items. “Deleted characters will not be restored,” Daybreak warns, so “feel free to re-roll a new character.”

Of note, the studio says it will not “administrate a guild or intervene in guild management affairs in any way,” meaning that if your guild leader disappears, you’re out of luck: “If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.” Guild and character renames, the studio recommends, are to be handled with name change potions available in the cash shop.

So what exactly do GMs do now? “Game Masters are available to assist with errors with the game and/or servers” like crashes and rollbacks, writes Daybreak. Classic EverQuest’s support policy has been similarly updated.

MOP reader BalsBigBrother has further pointed out to us that Daybreak has closed down multiple game forums, including EQII’s PvP, events, RP, guides, and fan site forums, in order to “increase efficiency and bring [the forums’] structure in line with community needs.”

[Source: Daybreak knowledge base. Thanks, Nick]

Addendum on March 8, 2015: A reader has alterted us to the fact that Daybreak edited the knowledgebase text referred to here on March 6, the day after this article was published. The phrase “feel free to re-roll a new character,” which was present in the original, has been deleted. The guild management section has also been significantly edited in the new version. The original quotes in our article will remain unedited for posterity. The full and original post is reproduced in the comments below. -Bree

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PhiloBeddoe
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PhiloBeddoe

Sounds like our once great customer support will now be much more crappy, greeeeeeat.

odinthor021
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odinthor021

Denice J Cook Elven_Seraph Well I have been playing Tera for a cpl years as well as playing EQ2, I must say that I absolutely love the combat sytem in Tera. I syre love going after the BAMs they are a lot of fun. The crafting is something that lacks a bit in Tera but it’s still a fun time. I tell ya I used to just love the crafting in Runes of Magic, I have not played that one for years wonder if my toons and Guild castle are still there? Hmmm sounds like a backup plan. 
Regards

odinthor021
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odinthor021

Well on a lighter note it is good to see that EQ2 Guide forums are once again sanctioned by Daybreak. This is very exciting news!! The Guides really provide a break from the Everquesting where we can all get together and have some fun as a community, which is what the game has always been about.

odinthor021
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odinthor021

vemerce odinthor021 Sad as it is SOE prolly should have sold to PWI but Given time I think Daybreak can get it together if they don’t turn into DayBrake. I am also happy to see the 16th anniversary of EQ I will always hold that MMO dear .

odinthor021
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odinthor021

Well I really love the EQ2 community as it was and is so moving over to the next EQ is really not an option. I will say that I did indeed beta Landmark and found it quite engaging from a crafter/builders standpoint but the Next I just can’t relate,maybe I am just too old, lol

Hankc
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Hankc

odinthor021 EQNever!! hah that is awesome. But true. If it releases, which I doubt it will, I’m more convinced than ever that it crash and burn.

odinthor021
Guest
odinthor021

breetoplay odinthor021 Ah ok but still it sure seems that while Daybreak may be trying to streamline things they are shooting themselves in the foot. EQ2 has long been a game with strong community ties and this lack of support is sure not gonna make a lot of players happy. It appears that during the last database beta could have gone a lot better with just a little input from them during the test. There are at least 30 pages of comments on that beta forum and you can catch the mood of the community ” Not Happy”.

Keithoras
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Keithoras

firudesu Why each time I read “CN”, I think “Chaotic Neutral” ? (D&D fans will understand)
This could be another well deserved nickname for Columbus Nova…
Anyway, the Daybreak Games studio evolution is more and more sad as time pass :(

vemerce
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vemerce

breetoplay odinthor021 You should add the original text into your addendum on the bottom of the original post. Some people won’t read the comments.

breetoplay
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breetoplay

odinthor021 No no, I don’t mean that. I mean they edited the knowledgebase article on their OWN site so that it no longer says several of the things we quoted here in our article last week. Some folks hopped on Reddit without looking at the dates and accused us of making it up, so I updated accordingly. My update is to point out that Daybreak simply deleted the text that had everyone so riled up.

Here’s the original — fortunately, the original tipster included the whole thing in his email, so we still have it:

“Updated 02/26/15
Game Masters will not be able to intervene with gameplay errors. Players should use in-game means to address gameplay errors.

Some examples of situations where Game Masters will not intervene:

Deleted items: Please reacquire any deleted items through gameplay.

Accidentally sold items: Buy the item back from a vendor. If it cannot be bought back, reacquire the item through gameplay.

Accidentally bought items: Sell the unintended item back to the vendor (not all items can be sold back unfortunately) and purchase the intended item.

Misloots: The Game Masters will not move items that were looted by accident or sent/traded to an unintended character.

Accidental item modification (transmutes, adornments, gems, etc): There are in-game means to correct this issue which the player should explore.

Renaming: The Game Masters will not change a character’s first name, surname, or guild name upon request. Name change potions are available on the marketplace.

Guild Administration: The Game Masters will not administrate a guild or intervene in guild management affairs in any way. If your guild leader is absent, please create a new guild of your own or find another guild on the server that meets your needs.

Deleted characters: Deleted characters will not be restored. Feel free to re-roll a new character.”