Fallout 76 collectors edition buyers will get the canvas bags they were promised after all

    
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HOORAY

Last week, Fallout 76 fans lit the world on fire over the revelation that the “West tek canvas carrying bag” promised to $200 collector edition customers was in fact swapped out for a cheap-looking nylon bag that doesn’t match the description or the image whatsoever.

That was bad enough, but Bethsoft tried to put out the fire with a couple of gallons of gasoline: first with messages from support citing “unavailability of materials” and telling players Bethsoft wasn’t “planning on doing anything about it,” and second with a make-good compensation plan of 500 cash shop currency, worth about $5. And that was far from the only disaster Fallout 76 weathered last week.

But it does seem as if Bethsoft has finally gotten back on track and is planning to replace all of the crappy bags with the product actually shown on the CE preorders. Just note that you’ll have to put in the request yourself.

“We are finalizing manufacturing plans for replacement canvas bags for the Fallout 76: Power Armor Edition,” the studio’s support account tweeted tonight. “If you purchased the CE, please visit https://beth.games/2QDropM and submit a ticket by Jan. 31, 2019. We’ll arrange to send you a replacement as soon as the bags are ready.”

Source: Twitter. Thanks, Darthbawl and Pepperzine!

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Greaterdivinity

They managed to find some canvas during the “Great Global Canvas Shortage of 2018”?

Good job Bethesda, you met the lowest possible bar. I’m not going to congratulate them or give them props for this though, because this is just them fixing their false advertising and likely trying to deal with legal liabilities surrounding this.

But hey, at least it’s a step in the right direction after they barreled down the wrong path for the past few weeks with the brake lines cut.

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rafael12104

I’m still not convinced it is canvas. Heh.

It could be a hemp bag. Hmm, that could be helpful. If you don’t like it, you can smoke it.

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Kickstarter Donor
NeoWolf

it will probably be canvas it will just be 1/100th scale lol

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rafael12104

Lol!

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Bryan Correll

It could be, as hemp was once the material most likely to be used in making canvas. Etymologically ‘canvas’ and ‘cannabis’ have the same origin in Greek.

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rafael12104

There we go. Problem solved. Heh.

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Kickstarter Donor
Alex Willis

I did not know they had a similar origin!

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Mr.McSleaz

Now you Know!
And knowing is Half the Battle.

K38FishTacos
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K38FishTacos

Yep. It’s straight from their legal team not finding any other way to weasel out of it.

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Matt Redding

Yup. They didn’t have a leg to stand on all things considered.

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thirtymil

Actually, the closing date for submission is 31 Jan 2019. They’re waiting until we’re well clear of the Great Global Canvas Shortage and into the next year before risking our meagre supplies on such frivolities.

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Bryan Correll

A heretofore unknown deposit of canvas was just discovered in Burkina Faso. It is located relatively close to the surface so mining operations should be able to begin very soon. This caused a drop in canvas prices on the commodities market to a level that hasn’t been seen since 2007.

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Matt Redding

Did you hear the part where they made a different style of canvas bag and gave them out to select “influencers” as a promo? Man talk about a lame excuse for not shipping the product as pictured, described, and still advertised.

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rafael12104

Yup. I saw that. Influencers… I have something to say about them too, but I’ll save that for another time. Heh.

PurpleCopper
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PurpleCopper

I wonder if this will dampen the other lawsuit regarding refunds…

Mewmew
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Mewmew

Yes, what a time to be alive. You’ll be able to tell your Grandkids you were there during the great mass canvas shortage of 2018.

It seems they found an old sealed vault with a storage of canvas in it so somehow despite the massive shortage of canvas in the world at this time, they’re still going to be able to make those bags for those that request it.

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Vinicius Gonzalez

All this and when they release TES 6 or even Starfield lots of people will still pre-order the games. So, why do they need to care about the negativity when fanboys will be fanboys?
FO4 was what broke it for me. Now, I wait a reasonable time before buying anything Bethesda related, if I buy it.

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badman_0o

Boy am I glad i just went with the standard edition! I only need to hate the game itself :D

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Kickstarter Donor
Kayweg

I am glad they just plainly announced the procedure and didn’t shoot themselves in the other foot with yet another cringey PR spin on top of it.
Done the right thing, next time around think first.

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Danny Smith

I know there are rubes that fall for the “we are listening/trying to be better” line all the time but i am legit amazed how many people saw this and went “See? they ARE listening, based bethesda!” like they discovered some undiscovered vein of canvas deep in previously considered dry canvas mines out in the yukon or something.

They did this because they were 100% liable for legal action on this one. Put out a bad retail game? you can just wave off complaints with ‘we can patch it’ but this kind of thing in so many countries was “we took your money and gave you something different” and with physical goods that ranges from misleading marketing to intentional commercial fraud.

This is not some generous act of goodwill from the ally of the consumer. This is “oh fuck, they noticed and we can actually get sued by every one of them” and shock of shocks making a 5 dollar bag is cheaper than legal issues that would have at least been 1000 dollars per consumer that took them to court over it.

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Robert Mann

So sad that it took so much to get such a simple little thing fixed. :(

Yeah, the bag isn’t a big deal all in all. The thing is that outright falsehoods like this have got to stop. That’s why so many were outraged (a few would have kicked and screamed over the bag itself, and some were always going to demand their full $200 edition free of all cost in turn, but most were upset about what was essentially a lie).

It’s really simple corporate people! If I can’t trust you, then I can’t trust you. Which means I’m not touching your stuff, and you are losing sales. So if you see this in the short periods where your heads are not buried in the backside of an investor… remember that said investor will hate the lost profits.

Mewmew
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Mewmew

It lessens the blow, but it won’t soon be forgotten. The excuses were… sigh. Bethesda wanted us to believe there was a mass canvas shortage.

As far as I know, Bethesda was a pretty well-respected company before the release of Fallout 76. While they can get back on track, people have long memories.

Why did they release such a buggy unfinished product? Why did they ignore quest line stopping bug reports that had been coming in since the first tests and they still haven’t got to those bugs to this day? Why are they so slow to do anything about the issues? Why does every patch have to be a multi-gig nightmare? Why did they try to get away with changing up the bag people ordered, and then tell them too bad when they complained and make up poor silly excuses?

What exactly has been going on at Bethesda during the release of this product?

The damage they’ve done to their reputation is fairly severe. And yet people will still buy their stuff anyway, maybe they’re taking that for granted.

You can’t just switch out the item someone ordered though and say “Yeah, uh – material shortage or something. You believe there’s a canvas shortage, right? Anywho we’re not planning on doing anything about it. Enjoy your crap.” At least not with physical orders. We let companies get away with that with their game releases all the time. Though Bethesda wasn’t one of those companies, until now.

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Bannex

After the explanation they gave as to why the switched to nylon and then followed it up with STFU I can’t imagine giving the product as advertised is really enough here.

They really should fire the people that managed this whole shitstorm. I don’t say that lightly because I rarely condone taking away somebody’s livelihood but if I ran this company, heads would be rolling.

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Matt Redding

The problem is that likely a VP of some kind directed the swapout to increase the profit from the collector’s edition by like 5 bucks and couldn’t be told no by anyone below him. It’s not likely that person will actually take the heat for this.

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Bruno Brito

A- Bioware announces it’s new Fallout.

B- Fallout 76 collectors edition buyers will get the canvas bags they were promised after all.

I want you all to spare a thought on the level of moral bankrupcy we descended. I mean, really, how in the name of hell we got from point A to point B, going through all that crap that Bioware shoved up their customers behind?

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Hirku

I think we need a point before A for when Bioware apparently bought the rights to Fallout from Bethesda. ; )

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Bruno Brito

We need a point A from when MMOs started. I never got the hint it would become this shitshow.

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Match Austin

Here’s the thing. It should have never been even remotely the issue that it’s been. On EITHER side. I put a majority of the blame on Bethesda themselves, though, because as someone who’s worked customer service for a good number of years, customers WILL BE customers.

Bethesda hires people who know better than this. They knew they were about to release one of their most controversial titles, the response from the gaming community seemed to run either super excited, or absolutely hateful when it came to Fallout 76 prior to release. There was NO in between. So somebody in their marketing department or something SHOULD have known that was going to go over like a lead balloon and they should have gotten way ahead of it.

Let’s be frank, here. These $200 customers? They are your whales. They are the super Bethesda fanboys. $200 is a lot of money to spend on a game, so if you’re going to spend that much money on the game, chances are that you’re really excited for the game itself. And I’d stake money that a massive, landslide majority of them could have given a damn less about that bag. And as soon as Bethesda knew they were going to switch them out, I’m willing to bet actual money myself that if they’d have reached out to those customers somehow, and told them ahead of time, and offered a refund prior to release over that bag, that a vast majority of those preorders probably WOULDN’T have canceled the preorder. I’d be surprised if more than 50 preorders would’ve been canceled over that bag.

Instead, Bethesda let it go, like they were trying to hide it and hope nobody noticed. Not good when you’re releasing an already divisive game, because it’s easy to predict that it’s just going to give people who WANT to crap on your game more ammunition to do so with.

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Matt Redding

I’m sure it was NOT someone in marketing who swapped out this item. Now, the VP of marketing? Maybe.

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socontrariwise

Considering the Nylon bags were likely cheap Chinese made $5 per piece (has anyone seen the prices for Chinese goods on those international shipping pages? It is STAGGERING what the markup in US shops is) or probably less they might still make a profit on the $200 …