Buying too many games in the Epic Games Store could see your account locked down

    
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You just can’t make up stuff like this, friends: It turns out that doing something silly like taking advantage of sales in the Epic Games Store could have the unintended side-effect of having your account locked. And it doesn’t even appear to take that many games to trigger a red flag if one person’s account is to be believed.

According to a senior PR rep for Epic, this form of account lockdown is triggered by the store’s “aggressive fraud rules.” It also could stem from the fact that the Epic Games Store doesn’t have a shopping cart to plop multiple purchases in to, necessitating users to buy items one at a time.

This isn’t the first time the Epic Games Store has offered some clownshoesery; last week, a recent sale on the storefront also happened to include the RPG Vampire: The Masquerade – Bloodlines 2 — a game which was never meant to be included in the sale — and brought some weird pricing issues for the upcoming ARPG Hades. To wit, if you went just absolutely nutty and bought up a whopping five or more games, you’re advised to contact player support so an investigation can be launched.

source: Game Revolution with thanks to Sorenthaz for the tip!
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Karma_Mule
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Karma_Mule

Back when fortnite was just a co-op game and not a Battle Royale phenom my Epic account was compromised and someone bought a game using it. I was able to contact Epic support and they rebated the charge.

Since fortnite became mega-popular I still get warnings about several unsuccessful login attempts on my account every month or two, so it seems fraud or fraud attempts on their store are still common.

While I can understand someone being annoyed at this conservative approach, as someone who has had their account hijacked I’d rather be safe than sorry.

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Rolan Storm

Love your avatar, man. :)

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Hikari Kenzaki

File this under the Yet Another Reason I Don’t Use The Epic Games Store

Alyn
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Alyn

comment image?

yep you kinda feel like this when a corporation kicks you.

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Jack Pipsam

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kalech

Been avoiding the Epic store like the bubonic plague and I think I’ll keep doing it. I don’t care if I have to wait an extra year because of the asshats who made their games exclusive to Epic for a period.

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Schmidt.Capela

I’m of a mind to pirate those games instead, even.

Though I’m more likely to, in the end, just avoid those games until they see a 75% off sale or better on Steam. For the most part I’m willing to pay for games even if the publisher is a complete idiot, though if the game has an exclusivity period this reduces how much I’m willing to pay for it a whole lot.

Caveat: the Epic store, like the Humble store, doesn’t do regional pricing, which means for most of its games purchasing them from Epic usually costs me about double what purchasing from Steam costs, and atop that there’s (if memory serves) an extra 5% tax I have to pay whenever purchasing something in Dollars instead of the local currency. Even if I wanted to support Epic’s store โ€” which I do not โ€” that price difference would prevent me from doing so.

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Anton Mochalin

Strange, seems like regional pricing works for me on Epic store (I’m in Russia), the prices seem to be like what they are likely to be on Steam – e.g. Detroit Become Human for the equivalent of ~$15 and Metro Exodus for ~$33 as the full price and ~$25 after discount.

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drew who

5 games , blimey do they even want our business . Well to be honest I doubt I would buy one game from epic but I do like the free games you get every couple of weeks .

Mewmew
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Mewmew

Five measly games is all it took? Ouch. Get it together Epic, seriously. I mean I know these guys are doing a game store for the first time but they really don’t know how these things work especially during sales?

So basically that means their sale has a limit because it locks you out if you buy too many and you’re stuck waiting for them to “investigate” and unlock you. Is the sale still going by the time it happens? Either way that’s an issue even if it is.

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Sorenthaz

Well they also lack a shopping cart so the only way to even buy multiple games on sale is to buy them individually.

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Schmidt.Capela

Actually, no, they aren’t doing a store for the first time. Epic has a game development resources store tied to the Unreal game engine, and that store actually has a shopping cart.

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Nathan Aldana

epics entire plan with the store seems to be very uber-ish. it doesnt matter how much money they lose on the service as long as their parent company has the cash to drive everyone else out of business.

thats why theyre so clownshoes. their endgame is simply forcing all competition to flee the market, why would they care about service when their entire goal is to have a monopoly?

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Sorenthaz

Yeah pretty much. Jim Sterling did a good piece on that part.

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cursedseishi

Heck, not even games with a sale, most every big-named title that even qualified for the $10 off bonus got pulled. Every Take-2 title on there is now marked as ‘coming soon’ and unavailable for pre-orders, including Borderlands 3.

Hasn’t taken very long to see individuals proclaiming Steam’s pricing hurts people to turn about-face on the store they are championing and remove themselves–even temporarily–from its ecosystem.

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Sorenthaz

Yeah Vampire the Masquerade Bloodlines 2 got “back” on the store but the pre-order option is removed, so it’s basically in the same state as the Take-2 games.

I’d love to hear how Randy Pitchford will still defend the Epic Games Store when BL3 preorders were pulled.

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John Kiser

Let’s break down the steam’s pricing hurts people thing. Steam controls the PC gaming industry hands down. If they make a move others follow due to steam’s first mover advantage and their overall size. Valve keeping Steam’s cut what it is for so long now has basically stymied the industry from having a competing store and unless someone actively comes along and does exactly what epic is doing they weren’t going have any sort of competitor.

People love to point to say GoG which while DRM free charges the same rates as steam or they’ll use humble or some other store fronts as examples of steam having competition even though those services are just reselling keys. Most of the other stores like Origin or Uplay are largely for first party games.

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cursedseishi

Yeah. I know. Literally nothing to do with what I was saying though. And, as an aside? No, the 30/70 cut hasn’t done squat. It’s nearly standard among all platform holders, not just PC, and has been.

My comment, and this is the crux of the matter here so pay attention, is referring specifically to those (and by those, I am referencing developers here) who claimed Steam Bad Epic great. But the moment Epic did something which in their minds affects the pricing of their games, they all flee ship–even if its just temporary. You look at the store page from when the sale was announced, and look at it as it stands now, there is a stark and barren difference.

The move to Epic Games Store has little to do with ‘the health of development’ and more with grubby AAA publishers taking chunks of that Fortnite money bait Epic is dangling out there. Then getting upset because there is a hook on that line.

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John Kiser

Except again valve has undue influence to keep it at that rate. Valve set s lot of those rates in general as they were one of the first digital distribution platforms ever so they follow steams lead. The developers/publishers did not okay their games being for sale is why they are having a problem with it too. Epic didn’t ask permission so those games that didn’t want in pulled out from being for sale at all during the sale due to granual controls being bad atm on epic.

Let’s also add this in here Steam having no competitor is BAD full stop and even if you think devs are being greedy the fact remains that any competitor popping up that wants to be serious is going to have to do what epic is doing. Frankly the amount of people that lack a general idea of how detrimental first mover advantage of for a company coming into a business sector is mind boggling.

Let’s put out the situation some here want on the table okay? Developers put games on both epic and steam everyone just opts to buy on steam giving epic no customer base and valve/steam no competition at all because in the real world that is the reality. Steam also has a policy that if a game is “for sale” somewhere (sale price) it has to be on steam too which means that you can’t really compete on sale prices because of steam’s policy which makes what epic is doing literally the only option if anyone wants to create competition and not every “exclusive” release on egs is from epic paying a publisher/developer.

Epic should of talked to devs/publishers properly first and foremost and the better way to handle this would if been vouchers. They also did people a solid if stuff went on sale just after purchase in a set time and gave people a partial refund. I got a 15 dollar refund back on a purchase I made before the sale/voucher started

Cyclone Jack
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Cyclone Jack

Really!? EGS doesn’t even have a shopping cart?

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Darthbawl

Eventually ™ ๐Ÿ˜†

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Schmidt.Capela

Supposed to come 6 months from now.

Though, to be fair, I don’t think Origin has one either. On the other hand, given the lack of games worth buying in Origin, I don’t think they see this as an issue yet.

zerovampire311
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zerovampire311

The way EA is releasing half baked games, I doubt I’ll buy anything from Origin soon. I do like the premium service, I got to try a few games for 15 bucks and unsub when everyone realized Anthem is a catastrophe.

Gildersleeve
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Gildersleeve

Do they have plans to add a shopping cart eventually or is this of the tent poles theyโ€™re standing behind in claiming as superior for users, like no forums and reviews? This store is half baked.

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agemyth ๐Ÿ˜ฉ

https://trello.com/b/GXLc34hk/epic-games-store-roadmap

Apparently they don’t see the shopping cart happening for more than 6 months still.