The hits just keep on coming for ArcheAge Unchained players, specifically those who play on the EU server Belstrom. As of this writing, the server continues to stay dark for extended maintenance thanks to an issue with the auction house.
Problems started earlier this week when the Belstrom auction house was not delivering gold to users as intended. A few hours later, the devs announced that Belstrom would be taken offline to address the matter, which transformed into a far bigger issue once the team took a look under the hood.
“When we initially diagnosed the data, it was apparent that there were other contributing factors that needed to be addressed immediately. The team has worked around the clock on these issues and we’re making progress at both restoring functionality and cleaning up the incorrect data. It’s imperative that the server remains inaccessible while the restoration occurs.
“Some accounts took advantage of this situation and will be disciplined accordingly prior to the server being opened again.”
The most recent update on the matter explains that there’s still no ETA on when Belstrom will be back online. The EU servers have even been updated today with the exception of Belstrom as the team attempts to work through the problems.
“We understand that you all have been waiting for over 48 hours to gain access to your server again, and that a downtime like this without a solid ETA on when the server will be back up is not ideal,” explains the most recent forum update, “but we need to make sure that the health of the server going forward is maintained, and that any potential fraudulent activity that happened during the auction house issues are cleaned up before we can bring the server online again.”
— ArcheAge (@ArcheAge) November 7, 2019