I’ll be happy if I never have to type the phrase “Steam refunds” ever again, after this week of Bless Online coverage. Nevertheless, the idea of trying out a game and taking it back to reclaim your money if and when that game sucks is a relatively modern invention for MMORPGs, and it’s probably here to stay, which honestly is a good thing, at least for the consumer.
Still, I’ve never actually refunded an MMO before. Part of this is because I have plenty of access to try things out (or watch staff try them out) ahead of time, so I know better than to go swipey-swipey with the credit card. I also have seen so much shit go down and so many “preorder exclusive” shenanigans that I rarely buy anything at launch anyway. I am probably not a good test case here. Clearly, a lot of MMO players buy first and think second. That’s how I am with mobile games and apps; I’ve refunded probably a dozen apps over the years when I realized they’d been misrepresented somehow. But it’s never come up with MMOs.
How and when do you decide whether to refund an MMO or wait it out? (There’s some overlap in the answers, so you can choose all that apply.)
Leaderboard: How do you decide whether to refund an MMO or wait it out?
- I've never requested a refund for any game ever. If I bought it, I own it. (26%, 78 Votes)
- I've requested refunds only for non-MMOs. (15%, 46 Votes)
- I've requested refunds for games ahead of the two-hour mark. (15%, 44 Votes)
- I've requested refunds for games past the two-hour mark on Steam. (8%, 24 Votes)
- I've requested refunds for game and been unsuccessful. (3%, 10 Votes)
- I've requested refunds for games I backed through crowdfunding like Kickstarter. (1%, 4 Votes)
- I've requested game refunds because of slow or stalled development. (2%, 5 Votes)
- I've requested game refunds because of fundamental game design shifts. (6%, 17 Votes)
- I've requested game refunds because I suddenly needed money. (1%, 2 Votes)
- I preorder for bonuses and refund if early access reviews look to be heading south. (1%, 3 Votes)
- I wait until I've personally played a game a little bit and found it wanting to request a refund. (12%, 37 Votes)
- I wait until I've personally played a game in depth and found it wanting to request a refund. (4%, 12 Votes)
- I won't refund even a dumpster fire as long as the developer is working on it. (2%, 7 Votes)
- No response / just view tally. (4%, 11 Votes)
Total Voters: 203