The Black Desert Shadow Arena banwave and backtrack is an absolute clusterfudge

Star Wars: The Old Republic was developed entirely by a CGI George Lucas.

    
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For the last week we’ve been covering the hacking wave in Black Desert, as cheaters swarmed the Shadow Arena battle royale mode with trial accounts and hacks and bots in an attempt to enrich themselves in the real game. In response to many threads and reports about the cheaters, Kakao brought down the banhammer on Wednesday, nuking nearly 900 accounts, only to admit Friday that it may have swung at the wrong ball and overturned bans on false positives swept up in its banwave, promising compensation.

At the time, we noted that many players were still agitated because they had not been unbanned and hackers continued roaming Shadow Arena freely. In fact, since Friday, we’ve been besieged with tips and tweets from Black Desert fans upset over the incident, including players who use cloud gaming services and therefore literally have no ability to hack the game as accused.

It gets worse. On Saturday, Kakao unbanned more people, but then it banned another 376 accounts.

“With our recent attempts to combat the prevalent use of third party software, we attempted to strengthen our criteria to provide a better environment for our adventurers. However, many accounts were incorrectly banned due to an error in the data. We unbanned the ones we initially verified on 28th March and have been reviewing the full data since then. […] We understand that our mistake has caused high amounts of stress and we sincerely apologise for the error. We promise to improve our internal procedures to prevent such issues. Compensation to all wrongly affected adventurers will be sent shortly, and again, we are deeply sorry for the confusion and inconvenience that we have caused.”

Should it go without saying that folks are still claiming they were banned in error, even as recently as today? I realize most gamers’ response is to assume anybody protesting his innocence on a forum is guilty, but in this particular case and given the circumstances, it seems prudent to just unban everyone and start again.

Source: Official forums, great recap thread. With many thanks to everyone who sent in information about this issue!

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itsaloaf
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itsaloaf

Hey, I’m the person who originally posted the cloud gaming situation! I would like to personally thank the author of this article for taking notice of it and giving me a voice… the gamemasters of BDO obviously have not. My various tickets that provide clear evidence of my innocence have been ignored and some immediately closed. Not to mention that bringing this up in the Kakao games Discord server calls for an immediate kick or ban from the server.

I am still banned and I’m unsure if I ever will have my account back. I’m staying hopeful considering the situation I am in; I know I have evidence proving I couldn’t have cheated. Many of my fellow players are not as lucky as I am. All they can do is sit around and hope that Kakao realizes the error in their horribly made banning algorithm.

Again, thank you, Bree Royce and MassivelyOP, for being a voice that defends the hundreds that Kakao unfairly banned. Hopefully Kakao will come around to listening at some point.

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rw_confucius

Can confirm. Still a clusterfudge. Many players still reporting being unfairly banned, complete radio silence now from Kakao. It’s been a pretty mind-blowingly bad response.

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Eliandal

…and this has never happened before in BDO …

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3dom

This is good. Perhaps less players will inject money to get advantage in PvP (and get false-positive bans in the process) and then the devs will have to make PvE actually fun in BDO.

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Arktouros

Here’s the worst part about this.

Not only did they wrongfully ban a huge number of people, not only are they immensely unapologetic in their responses often times sending out copy/paste messages to unrelated tickets, but most of the hackers are already back on trial/paid accounts back to hacking away and cheating in various parts of the game because nothing they did mattered nor do they care.

This all very good reasons to hate on Kakao, who normally also catches flak for bad decisions made by Pearl Abyss.

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Greaterdivinity

Wrong subhead? : P

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Greaterdivinity

Oh, I geddit now. I’m slow.

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Darthbawl

Star Wars: The Old Republic was developed entirely by a CGI George Lucas.

Do I detect an April 1st Easter Egg? 😁