The headline event of Domain and Settlement Selection (DSS) for Chronicles of Elyria has hit a few speedbumps along the way in the form of players being unable to use their titles. As you can expect, many folks are not too thrilled by the development, or Soulbound Studios’ response in support ticket replies.
The palaver was raised by a post on the official forum which shared one such experience, claiming that the player and others like them ran into bugs, programming flaws, or outright user errors that left them unable to claim a settlement. The post also shared the response they received from Soulbound’s support team, which effectively boiled down to “You messed up, too bad”:
“You failed to follow the in game prompts then, so you completed your selection without claiming all of your properties. Unfortunately, all claims are final. This option is included as some don’t want to apply all of their titles. We apologize for any inconvenience.”
At the end of the thread rests an official response which claimed that the team was unable to replicate reported bugs, but is nonetheless acting on complaints with store credit as recompense, assuming you bought a specific title or upgrade:
“In no event do we want players that have made these upgrade purchases (and now have them stuck in inventory) to feel as though they’ve made a mistake supporting the studio and being a part of Chronicles of Elyria. So if you purchased either a Mayor Title or County Upgrade Promo item specifically, and for any reason have not been able to use these items during your claim process, we will provide you with full value store credit for each of these items after the conclusion of Domain & Settlement Selection.”
The devs are also asking those who have had this problem arise to continue to send in support tickets with as much pertinent information as possible to track down the cause of these bugs.