PSO2 New Genesis wrestles with server lag and unhappy players post-launch

    
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So, how has your time in Phantasy Star Online 2: New Genesis been? Personally speaking, I’ve enjoyed myself quite a bit but also have experienced a great deal of lag, which is certainly the case for a large number of players.

The game recently went through some unscheduled downtime in order to address server lag, though it would appear that some players’ experiences have not improved after the update. The devs put out a follow-up post assuring players that work continues to be done and asking for patience.

“We have confirmed that some of these instances have been improved by these measures, however we have also confirmed that some instances still remain where operations become heavy. We will continue to investigate and take measures towards improvement. We ask for your continued patience while we work to improve these instances. We apologize for any inconvenience caused.”

As one would expect, there’s plenty of agitated posters in the game’s subreddit, with the usual assortment of grumpy memes, a couple of lag demonstrations, and fans either expressing their dismay or calling on others to not be apologists for Sega. “The fact is, if they actually delayed this game to release until much later, say at the very least two months from now, we wouldn’t be having most of these complaints. It was rushed out,” reads one such post.

sources: twitter, Reddit, official site (1, 2)
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MasterOfPuppets
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MasterOfPuppets

How am I getting on? Patched it, keep meaning to start it, but never quite get around too it. So why comment? Well, because this eunni is I think a natural result of the games industry constantly releasing software long before it’s ready, because outside of pre-order manipulation, it just doesn’t make sense any more to come in during the first weeks. Sure, MMO launches often fell over due to server load, I still recall getting constantly black holed when Malas opened in UO: but in the past after the first day or so, you could at least be sure the content was there to then play, and the engine would work… these days however, well, see above. So I’m quite happy to wait to dip into New Genesis.

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Blaaznar

I want to give you money for the premium, I really do – but that isn’t premium.

Put material storage and permanent salon/color pass on it and I’ll gladly pay for it.

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Sorenthaz

Honestly New Genesis feels like what PSO2 wanted to be back then but couldn’t. Content issues aside, NGS gives a really strong foundation to build off of and if it’s anything like PSO2 folks will forget about the rocky launch and initial lack of content within a year or so.

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Hikari Kenzaki

I’m having infinitely more fun with New Genesis than the original.
It’s laggy, but it’s something they’ll fix.
I’ve got Pro_Kesadia’s community to play it with and discuss hang-ups, so that helps. Played some with MMOByte, too.
Finished the story today (no, that’s not fast, the story is being released in parts) and am on the last of my grind to 1184.

Posted some shots in One Shots. I’ll include just one here :)

One Shots: The emperor’s new cosmetics

Liz007.jpg
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Nathan Aldana

see, me, its the opposite. The Lagging killed my enthusiasm and I havent been back since because all i care about is the story and the exploration, the second all thats left is “character builds” I’m bored.

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Hikari Kenzaki

New Genesis is not the game for you. It’s very story-light. The story is there, but it’s a grind game. The End.

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Bruno Brito

Thing is that PSO2 was always a grindheavy game. That won’t change.

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Eric Gray Jr.

This is PSO2 we’re talking about. And I see they’re taking FFXIV’s route with small patch updates. Playing on the Japanese server, I finished that in a day. However, UNLIKE when finishing up the story patches in 14 then unsubbing due boredom with the systems in place (burn out) the combat, character building and loot hunting make it hard to put down NGS for me.

And, yes; even the Japanese servers are experiencing major lag. Tried to play Global version with friends and when dying in an EQ due to it, I rage quit that night.

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NeoWolf

It has definitely been pretty laggy for the last three days, but it seems to come and go.

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Greaterdivinity

It’s a much more pretty game (though man the wierdness with shimmering is…weird and offputting), but after trying to give it a second go with this version I think I’ve sadly determined that I don’t get/like the game. Shame because I enjoy some of the aspects (double jump/gliding is great! robo ladies are awesome! some of the skills look bloody cool as hell!) but I just can’t get into it.

Oh well, that’s one less player clogging up servers for everyone else playing right now. Enjoy, cool cats.

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iShirow

Just wondering but could you give some examples of what you mean by shimmering?

Personally I usually just use Gshade (a variant of reshade) to tweak the graphic settings to my liking, using a sharpen shader and changing the lut really enhances the game a lot.

Sad to see that the gameplay wasn’t up to your style. NGS is pretty barebones right as they pretty much set up only the core functions, but, I expect them to step it up later down the line since og PSO2 UQs were great.

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Aeden

The shimmering is caused by the TAA anti-aliasing setting. Its like a faint after image. You can see it pretty well on the photon chair emote, and most PSO2 accessories.

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Greaterdivinity

I see it most at the login screen when you look towards the trees in the background, there’s a lot of “shimmering” effects amongst the leaves/branches that looks very unnatural. I forget the exact cause (IIRC it’s related to post-processing/AA issues), but it’s a problem in some games. Not a huge issue for me, just a minor annoyance that sticks around since it happens a lot during gameplay. Might be caused by the 2K resolution I play at (a lot of games seem to have some issues with it as a “non-standard” resolution).

But yeah, I just can’t get into the progression in the game. Tinkered around in a few classes, killed some stuff, was looking for a bit more guidance and when I didn’t find it got bored. It’s just not my cup-o-tea at the moment and that’s fine, plenty of other games are begging for my time and if a huge MMO time sink falls off that list it’s all the better for all those other games!

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Dankey Kang

Finally finished the storyline, didn’t really rush it like everyone else but rather just took things at my own pace. A little salty that I gotta wait till dec to go to the next region but I can understand why Sega released it now.

Ideally it would have released with all 4 regions unlocked; but if I had to estimate, that would be 1.5-2 years of additional development time, and they’d have to develop OG PSO2 alongside that which would basically be a waste of resources when they can just usher everyone over to NGS now and focus on that. Sega seem to have an unusual way of developing PSO2 (release small content often) so I guess it just is what it is.

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_a4

You finished the story 4 days after launch? This is really sad. To release an MMO with so little content is criminal.

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Dankey Kang

To be fair, you can do that in most other story MMO’s. I remember finishing Rise of the hutt cartel in a few days, and I actually had to pay for that. Like I said earlier though, this is just the way Sega does things; most likely so they can recoup some of the development costs by selling outfits.

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Bereman99

You can often do that in other story MMO’s when you’re A) doing an expansion that is launched as an expansion and B) playing consistently and focusing on the story content itself.

Remove the Battle Power requirement and the story content here is done in 2-3 hours, tops.

What is there is done well enough – competent voice acting, cinematic scenes, a cliche but solid setting up of a conflict with some future mysteries to be solved. It’s just really, really, really short by “launching and styled as a new game” standards.

Seriously – look through your completed quest list and check how many steps are “Return to HQ” or “Learn how this system works by talking to 1 person and then doing the thing.” Starting zones in other MMOs have more story content in them than this game currently does.

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Bereman99

Likely would have finished sooner had two steps not been gated behind getting a specific battle power level (technically three are gated, but the first is super easy to reach – I know that was the case for me.

So the story content as it currently exists:

Spoiler
Introduction and tutorial part – intro scene, get a basic run down on mechanics, another scene that sets the stage for the current main conflict. Maybe 30 minutes to get through.

Series of quick quests introducing you to various systems – procuring materials for the food recipes, Item Enhancement, etc., though notably several of these are locked when you first encounter the NPC that handles them. Talk to the head honcho and first Battle Power roadblock, have to get 830. Doesn’t take long, and may already be past it. Unlocks a region on the map – Mt. Magnus.

Clear a short solo mission there, go back to HQ and learn how to set a subclass.

Next step is another Battle Power gate – 950 this time. Will probably spend a bit of time farming drops from Mt. Magnus to achieve this (which also contributed to lag – who knew that funneling every player into one region on the map would cause problems, right?).

Get 950 and do another short solo mission, unlocks the Vanford Laboratory Ruins.

Go back to the HQ, learn how to make multi-weapons…and you guessed it. Another Battle Power gate. This one at 1100.

Same thing, but funneled into the Lab Ruins instead of Mt. Magnus for farming, though in my experience I got the same amount of Level 1 and Level 4 weapon drops from either location, so the only real benefit is the XP from mobs. Cause oh yeah, a bunch of side quests for XP and Mesata are locked behind completing the current story.

Reach 1100, do a short solo mission (with one of the better bosses to fight). Return to HQ after completing that.

Get a new Battle Power…oh wait, never mind. It ends there. To Be Continued.

Absent the need to get levels (the final mission is much easier around level 14+ for example, even if you have the Battle Power well before that) and the Battle Power grind, you could legitimately do the entire story in about 3 hours. It’s really, really short.

Honestly, on this one I’d recommend popping in to do some dailies, maybe farm trials for 30 minutes, and then go play something else. There’s no reason to rush to the 1100 and story completion at the moment.

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Dankey Kang

You do get 100k meseta though if you do the urgent, which will help with getting those cash shop goodies from the ‘auction house’

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Scorp Gang

That’s going to be Harder. There are no Shop Passes in NGS. I usually do Premium but that’s a HUGE Free To Play nerf. There’s also no player Trading.

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bobfish

You could finish the story in a few hours. The only thing that is slowing people down is that between a few of the story quests is a gear score gate, and the last one is quite hard to reach for new players.

But existing players who took some gear from PSO2 into NGS can do that quicker. I think the first I saw, was a player who completed the story in 16 hours of gameplay.

Someone has already leveled all six classes to 20 (max level), too. It has less content that a WoW expansion.

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Vanquesse V

There’s not much content, but it’s a really good base and the roadmap hints at a pretty good pace when it comes to new stuff.

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Bandit Whiting

It’s completely unplayable for me and some friends. The tutorial alone took well over an hour, when it should have only taken maybe 10mins, due to the severe lag/studder issues. They didn’t properly stress test the game, unfortunately. Hey, maybe in a couple months it will be fixed and they’ll also start selling xp pots so all of us unable to play now can catch up. /s. I hope it doesn’t happen, but this company has already let me down so much I wouldn’t put it past them at this point. *shrug*

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Vanquesse V

This is a great example of how you can have a game that encourages co-operation without doing forced grouping.