We probably don’t need to reiterate what dreadfully bad luck it is to have your early access MMORPG offline the whole week before Christmas, but that’s the situation that’s confronted Corepunk for the whole workweek now.
As we’ve been covering, Artificial Core released an update on Monday that apparently introduced a major disconnection problem. By Wednesday, the team explained there were underlying infrastructure problems that it was addressing. Then, yesterday, Artificial Core admitted it would need the whole day to prepare to bring the servers back online, having narrowed the problems down to just a few possibilities, though it didn’t sound too promising. The team also decided to open a dedicated test server – two of them, actually, one for NA and one for EU – for stress-testing any fixes, with fully separate test environments.
But now, it’s Friday, and the real servers are still down.
“First and foremost, we still need time to work on the problem at hand, and part of this involves the test servers,” the studio writes. “While we do not have an ETA on when a solution for this issue will be found, the team continues to work on it. For those worrying if the situation will not be sorted before the holidays, our core team will be working through them regardless of this situation.”
And yes, whenever this is all over, you’ll be getting compensation.
“We sincerely apologise for the past few days and the unmet expectations. Please know that we are working hard to deliver the best experience we can. If our efforts have fallen short, we can only promise to learn from this and try to improve in the future. After we solve this situation we will be looking into creating something special and present it to all the affected players during this period.”
