LOTRO and DDO are finally back online after nearly four days down

    
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For a moment there, it looked as though the multi-day saga of LOTRO and DDO downtime was finally over. And then everything blew up.

You will recall that back on Wednesday, Standing Stone Games took both MMOs down for a 22-hour stretch in order to move a data center to a new location. Those 22 hours gradually extended into a three-day period while the studio attempted to get a handle on tricky tech issues.

Earlier this morning, the studio sent out a notice that all game worlds had returned. That welcome news was short-lived, as SSG had to take the games back offline in order to investigate a rather dire situation that had resulted in accounts reverting to old passwords, missing unlocks, and being unavailable.

SSG said that players should expect some measure of compensation for the unexpected downtime as well as an extension of subscriber time to make up for the missed days.

Source: Forums, Twitter
Update
Both games are now back online, and SSG has outlined the LOTRO and DDO compensation plans along with what’s happening with bonuses, sales, and events.

“The Skirmish Event has been extended until March 18th at 3:00 AM Eastern (-4 GMT). Legendary Story XP has been reduced from 60% of normal to 80% of normal through Wednesday, March 13th. Last week’s LOTRO Store sale has expired. This week’s planned LOTRO Store sale is now live, and will be extended to last for the regular sales duration. Meanwhile, next week’s sales will begin on Thursday as normal. […] Additionally, Bombur’s Bounty is now available through March 17th.

Finally, we wanted to let you know that we are working to put together a package of things to say thank you for being patient with us as we’ve worked through various data center-related issues in recent days. NOTE: None of the following Coupon Codes, LOTRO Points, or VIP time extensions have yet been granted or made. We will provide more information in the coming days, probably early next week.

All players will receive: A Coupon Code for a free Appreciation Box containing: 5 100% XP Boosts, 5 Enhanced XP Supply, 5 Tomes of Defence, 2000 Figments of Splendour, 3 Rapid Crafting Boosts, and an assortment of seasonal dyes. (1/Account). Expiration end of April. Additionally, VIP players will receive: A VIP subscription time extension. 250 LOTRO Points automatically granted to their account if they have logged in during the previous 30 days. Premium players who have logged in during the previous 30 days will receive: 250 LOTRO Points.”

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Melissa McDonald

glad I had DIABLO to keep me company this weekend! Glad LOTRO is back. Nothing else quite compares.

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NecroFox4

As an IT professional, I’m SUPER curious about the technical issues they ran into. Anybody know any details?

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Tamanous

They changed data centers as mentioned. I’ve been involved in those projects for my provincial government. Anything and everything can go wrong. I have not even once seen a data center move go smoothly. Not in any sort of organization.

The biggest delays in these sort of projects, when sometimes even the smallest issue arises, is the length of time communicating between support groups. This is presuming they are reliant upon a professional server host, and still better than how the government handles support divisions in IT.

I’ve been the tech stuck in a server closet for nearly an entire weekend before. It sucks bad. This is just a general guess though.

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Kevin McCaughey

I don’t think there could be such a thing as a smooth move of data centre. I doubt it has ever happened ;)

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NecroFox4

I’ve racked & stacked and moved loads of hardware over the years, from one rack down, to moving racks between rows, to trucking chassis and SAN appliances several states over to a remote site. I’ve had hot water pipes burst over live racks in basement DCs, HVAC fail at the height of summer, power failure from fused mains, WAN lost due to cut fiber (both inside and outside the building!); the list goes on. But in all that time, I’ve NEVER had four consecutive days of downtime.

Whoever they’re using, they need to fire. Because that’s simply unacceptable. I hope they have some financial protection built into their SLA.

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donvweel

I am not absolutely sure but from what I have heard it was a rack move. So it was a harware move within the host company.

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Tamanous

These private servers are so unreliable. ;)

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Eliandal

A+ for the LotRO and DDO communities throughout this . . . mess! I know it’s frustrating, yet the level of maturity displayed (at least here) is gratifying, and telling. Glad things are working their way back to normal!

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zoward

The DDO comp package is particularly generous considering you don’t even have to be subbed in order to get it.

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Roger Melly

These things are totally understandable but can be frustrating for those that want to play the games .

I’m just spending time in Subnautica while they get it sorted . I am sure there will be some sort of compensation for the downtime .

Mordyjuice
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Mordyjuice

I dont have the heart to meme about this any more.

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Cinaminson

I just connected, it seems like they are back up.

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Tandor

The servers are allegedly back up again, although I haven’t put that to the test yet. Compensation details are confirmed here:-

https://www.lotro.com/forums/showthread.php?671702-LOTRO-Post-Downtime-Events-Sales-Bonuses-and-FAQ-3-9-19

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kalech

I’m not bothered. These things happen, I know SSG wants to get the servers back up as soon as they can and as long as subbers get their sub time extended, no harm done. I hope once its all up and running that the game will run a little better. Especially when it comes to rubberbanding, although it has been very fun watching my friend rubberband her way around Rohan so hard that she’s fallen off every cliff in the zone.