Chronicles of Elyria players allege that Xsolla is now stonewalling on refunds

    
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Chronicles of Elyria players allege that Xsolla is now stonewalling on refunds

The demise of Kickstarter darling Chronicles of Elyria this past spring doesn’t mean the corpse has completely stopped moving and all is said and done. Even as Soulbound Studio CEO Jeremy Walsh insists that work is still being done on the game — despite laying off the entire team and running out of money — former supporters have been investigating their legal recourses in an attempt to reclaim their donations and payments to this failed $8 million project.

That’s probably going to be a long and difficult road, if recent reports are to be believed. According to the administrator of the Elyria class action Discord, many donors are still attempting to get refunds through Xsolla, the payment service company that handled many of the non-Kickstarter transactions for Chronicles of Elyria. This is… not going well, apparently.

In fact, the admin alleges that Xsolla is deliberately “stonewalling” refund efforts: “Despite constant and consistent communication over the past three to four months with Xsolla, they have continuously made excuses and hid behind the worst customer service I’ve personally ever seen a company fall back on.” In other words, Soulbound likely has no money and can’t refund anything anyway, but Xsolla could still press the studio, and since it doesn’t appear that is happening, now the players are considering a class action against Xsolla itself. The mess continues.

Source: Discord via MMORPG.com

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Schlag Sweetleaf

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IT AINT ME YOUR LOOKIN FOR.gif
kjempff
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kjempff

Why should Xsolla be responsible for people having lost their investment ?

But then again, in the first place I don’t get why any lost investment should be reimbursed; the company spend all the money trying to make a game, and it failed at that, it was probably even poorly managed – Tough shit, it is what happens with risky investments sometimes.
Yes I know it is an unpopular opinion.

Raleigh-St-Clair
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Raleigh-St-Clair

There are degrees to this. Someone who gave away money years ago? Yeah, it sucks, but the money’s goneski. But what about the cash grab the game was still doing IN THE WEEK IT SHUTTERED? Come on, they knew they were closing, and they still took people’s money. That money CLEARLY hasn’t long disappeared into development. THAT was just theft. That money needs to come back first.

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HawkeWar

This was the last game I backed and the last one I ever will.

One thing that Xsolla should understand though some of his high dollar backers are not going through the legal processes to extract their pound of flash….this is already on the weaponized Autism of 8 chans Radar.

I almost feel sorry for him.

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cursedseishi

I think you misread something…

Xsolla isn’t Walsh. The only connection Xsolla has to Chronicles of Elyria is that they handled the transactions outside of Kickstarter for them. That is what Xsolla is though, its a company that specializes in payment services. It isn’t a single ‘person’, and it has connections to multiple companies, things, and individuals…

Such as, like it was mentioned below, definitive scam-artist, plagiarist and all-around grubby shyster Sergey Titov and his trash.

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angrakhan

Yeah I backed this game. Fortunately it was for $75 not thousands. I just assume the money is gone. However, the entertainment dividends on the legal story unfolding in the aftermath is giving me some return on investment at least.

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Robert Mann

… DUH?

Xsolla will at the very least refer to their liability limitations, and put it right back on SBS.

“12. LIMITATION OF LIABILITY
To the fullest extent permitted by law in each applicable jurisdiction, Xsolla, its officers, directors, shareholders, employees, affiliates and/or agents shall not be liable to you for any direct, indirect, incidental, special, punitive, exemplary or consequential damages whatsoever, including any damages resulting from a) errors, mistakes, or inaccuracies of or in any content; b) any unauthorized access to or use of our servers and/or any personal information and/or other information stored therein; c) events beyond the reasonable control of Xsolla, including any internet failures, equipment failures, electrical power failures, strikes, riots, insurrections, civil disturbances, fires, floods, storms, earthquakes, explosions, war, terrorism, governmental actions, orders of courts, agencies or tribunals or non-performance of third parties; and/or e) loss of use, data, profits, goodwill, or other intangible losses, resulting from the use or the inability to use any or all of Xsolla Products.”

It’s basic corporate self-protection, they’ve been around more than long enough to ensure that they cover their bases. They will point to limited liability, note section ‘c’ and wave at the judge as the case is dismissed with potential to file against SBS.

*Of note, their editing team is pretty poor, since they missed the existence of ‘d’.

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socontrariwise

You misinterpret indemnification clauses. This means that extraordinary situations they can’t control and are not covered by the ToS explicitly (!) where using their service is causing a damage are not covered by liability. This means you can’t sue them for anything beyond a refund (if the refund is covered by the refund policy).

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Bruno Brito

“TOLD YA” lol

dis gun b gud

masterblaster0
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masterblaster0

Cloud Imperium Games: Hold my beer…

At least Xsolla are talking even if they are not acting. WIth CIG they just put you on read for years telling you a refund specialist will get around to you one day. Couple that with the forced arbitration and you have what must be the shitiest customer service in gaming.

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Connor

I haven’t trusted Xsolla since they stonewalled on the “no questions asked” refunds for Sergey Titov’s scam The WarZ and won’t do business with anyone who only uses Xsolla for their payment provider.

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Arktouros

That “T O L D Y A” on the bottom of the discord message is my kind of energy.