LOTRO has now been suffering downtime and tech issues for an entire week

    
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LOTRO has now been suffering downtime and tech issues for an entire week

It turns out to have been a bad week to start subbing to Lord of the Rings Online.

As we’ve been covering, LOTRO is now on its seventh day of issues now. The outages and severdowns began last week and continued into the weekend, when many of the servers were taken offline for the better part of a 48-hour period. Standing Stone Games finally brought them up yesterday evening, though some were promptly taken offline again, while those that stood firm saw players (and us!) reporting extreme lag and unplayability.

While Arkenstone and Sirannon are still offline as of this morning, most of the servers are technically up now, though when I poked my nose in, it was evident that the chat system is still largely non-functional. It’s not clear right now whether that state will hold into the afternoon, which at least last week seemed to be the time period when the outages began.

SSG’s last messages to the community came last night, when it tweeted that (some of) the game worlds had reopened. The studio has promised “more information on event and other scheduling in the coming days,” and we assume that’ll mean extra time on the Midsummer events and potentially compensation for VIP players. But SSG has not explained the reason for all the outages at all, save oblique references to investigating issues at the data center.

“Small or not, no MMO studio should ever go nearly a week with servers being down without releasing an informative statement,” MOP’s LOTRO columnist Justin Olivetti opined. “This definitely is serious and it needs to be communicated better than one-line ‘servers are down’ notices.”

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silverlock

For the hundredth time Standing Stone Games are not SSG!

Kids today no respect for their elders.

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Vincent Clark

The lack of communication shouldn’t be a surprise from this company, not if you’ve been paying attention the past few years.

I know SSG got a lot of good will from folks because they made a lot of their content “free” during the covid-19 epidemic, but at the end of the day this is what happens when you continue to do things on the cheap (not to sound too much like a broken record).

Also, SSG’s unwillingness to genuinely address the games on going performance issues over the years was always going to bite them in the ass in the end (i.e. invest some serious time, money and resources) . And so here we are.

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2Ton Gamer

The seemingly hardware issues are forgivable. The bare communication from a company who has people who’s job it is to communicate to the players is not. No further argument needed.

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Schlag Sweetleaf

.

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Minimalistway

This one is delightful, thank you ^_^

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Amorey

Speak Friend And……Hugs Schlag <3

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johnwillo

“In the black wind the servers die, and still offline here let them lie, till the Dark Lord lifts up his hand over dead sea and withered land.”

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2Ton Gamer

and withered lan… :)

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starbuck1771
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Ironwu

Even though the servers are “…up…”, they remain in a highly unstable state. The most serious issue continuing to plague them are the clientserver de-synchronization problems.

When they occur, the character just freezes in place and can do nothing. Although the client seems to be active, it is not; it is just playing the rote animations. No updates from the server regarding anything is being done and the Input/Output is dead. The only way to recover is to go to the desktop and shut the client down. It is possible for the client/server to re-synchronize, but that has been rare (in my experience) and does not last long.

This all started with the last patch that added a bunch of stuff, so something has been broken. It really needs more attention and communication than it has been getting.

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Eamil

My experience so far has been that if you wait long enough you will either resync or disconnect. Either one takes a couple minutes. It’s been infrequent for me on Brandywine, and in between desyncs the game is playable without lag, so that’s already significantly better than before they took the servers down, at least. Not ideal, but progress.

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Java Jawa

The lack of communication on the issue strikes me really odd since MMOs live and die by the community that okays them.

For folks who subscribe, myself included it’s not a happy place. When money is involved there should be some answers.

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starbuck1771

Because they have not found the problem at the data center yet.

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Java Jawa

That would at least be some communication! Hey we are having data center issues, our engineers are hard at work fixing it, no current eta.

Doesn’t need to be complex, the problem is there’s nada communication except for server down, server up – a bot can do that much.

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2Ton Gamer

Yeah communication is so easy nowadays. I run (on a home server) multiple Ark/Conan/Minecraft/PixArk/and have run Atlas in the past and I always shoot out a message when there is an issue on Discord and follow up if it will impact the players beyond 30 mins. If one person can do that and have a fulltime job, then a person’s fulltime job to communicate to the players can surely add some sentences to social media.

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starbuck1771

A player ran server is nothing like running the server clusters that MMO’s like LOTRO require. They will give more info when they figure out what the issue is. BTW the data center is not in the same building as the developers.

Tizmah
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Tizmah

Sometimes it’s nice to just get a Hi.