LOTRO and DDO say they’re ‘making progress’ on the nine-day server crisis, but the community isn’t having it

    
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LOTRO and DDO say they’re ‘making progress’ on the nine-day server crisis, but the community isn’t having it

The server crisis that has been plaguing both Lord of the Rings Online and Dungeons and Dragons Online for over a week now may have some hope of resolution. The terse and largely uncommunicative Standing Stone Games posted a notice last night that while LOTRO’s servers were taken offline, the studio said its tech team is “making progress” toward fixing the issue.

According to what few official statements we received last week, server instability in a few realms began to cascade to many other realms in both of SSG’s MMORPGs. Since July 15th, servers have seen rampant lag and rubberbanding, resulting in numerous server closures spanning the last nine days and the (hopefully temporary) elimination of chat.

Patience is wearing thin among both games’ communities, especially as SSG has resisted repeated entreaties to share more information about the problem. “Progress? So, what is the problem that you are making progress on? Why not tell us that?” one player asked on Twitter.

“We all love the game, that’s why people are upset at SSG and their lack of info,” said another. “Don’t get me wrong — I am not expecting a tech breakdown, just some info on what’s going on and what they are doing to fix, with maybe a little timescale thrown in for good measure.”

Official forums and the websites also have been impacted by whatever this problem is. The studio said that it will be rescheduling events and adjusting subscriptions once the crisis is over.

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Armsman

Sorry, but I gotta:

LoTRO/DDO support to players:
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^^^”Move along..nothing to see here…”

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starbuck1771
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Vincent Clark

People are saying the servers are up but then they eventually get a packet loss of 80% + so folks are just logging back out. Then there is this gem from Cordovan:

“While we have been able to keep the game world open, the experience depending on what is going on has not been what we want.”

In other words, they still don’t have a handle on what is going on.

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rk70534

Got back in on Evernight.

Had been doing deeds in Lone Lands before latest shutdown because the lag was pretty bad then, and there being 25 levels above mobs lag was no issue to survival. There had been 330+ people at early morning hours back then, about a hundred down normal.

Now that I got back in the lag was at first really bad, getting manageable with time. Still higher than normal and about the same before the latest shutdown. But people seem wary, or hadn’t got the news as server again in early morning hours was having 130-150+ people logged in.

No missing stuff on my character that I would have noticed.

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treehuggerhannah

As of three hours ago, the servers are apparently back up. Reports from players on Reddit and social media are… mixed. Some people aren’t having any issues, but most seem to be experiencing massive lag, rubber banding, and packet loss. It doesn’t seem like SSG is quite on top of this yet.

This whole situation really worries me for the game’s future, mainly because of how long this has dragged on without much apparent progress. I really like LOTRO and I’m not saying it’s doomed or anything, but this is going to be a major blow. Hopefully they can overcome it and get back on track.

ETA: The one piece of very GOOD news is I haven’t seen any reports of characters that are missing or significant lost items. It looks like at least for now the data is still there.

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Sorenthaz

Didn’t this happen once before already?

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Tanek

The only similar downtime I recall involved a database or data center move. So they were already planning to be down for a while and it just took days longer to come back up. During that time communication was probably not stellar, but it was more than this and we had at least started off knowing there was going to be a move, so it wasn’t as sudden and mysterious.

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Vincent Clark

I took a peek at the official forum and reddit and sweet baby jesus I wish I hadn’t. I get why people are concerned and venting, but ironically I found the vitriol coming from the fanboy/girl crowd a bit alarming.

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Tanek

Yeah, posts like that end up hurting all the players. Not least because SSG can point to those as reasons to stay silent (why would anyone acknowledge or respond to threats of violence over a game being down) rather than taking responsibility for not communicating to a playerbase that is, I believe, mostly in support of them taking the time to do what they need to fix the problems.

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Adam Russell

Well they certainly dont want to say “rest assured we will get your characters back, somehow”.
JK!

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teppic

Looking at the forums and reddit there are so many SSG fans who will practically die on the sword for the company, I think this is the reason the company does this stuff – they can get away with it, people will still keep throwing cash at them regardless. When I look at much smaller studios and how they handle customers, PR, development, etc. the contrast can be massive.

Techno Wizard
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Techno Wizard

After the First Age, most of Beleriand in Middle Earth sunk under the waves. So it could be worse.