TERA and Closers studio En Masse Entertainment is closing its doors (but the games will survive)

But TERA and Closers will march on

    
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TERA and Closers studio En Masse Entertainment is closing its doors (but the games will survive)

I kinda can’t believe I’m typing this, but it appears that En Masse Entertainment, which has run TERA here in North America for the last eight years and has been a going concern for the last 11, just announced that it’s closing its studio doors.

“Today, it is with a heavy heart that we begin the process of discontinuing the business of En Masse Entertainment,” a Facebook post from the studio reads this afternoon. “Our focus in the coming weeks and months will be on our team, helping them to find new opportunities, and on our games, to ensure a seamless transition for you. If you are in the industry and are looking for the best talent, please email Eme.hr@krafton.com.”

It does appear that both TERA and Closers will continue on here in the west, though it’s not clear who exactly will be taking them over or why En Masse is folding.

“For those of you that are interested in TERA or Closers, there will be news in the coming weeks,” the studio says. “Rest assured, support for those titles will continue.”

If we had to guess, we’d suspect that Bluehole might opt to self-publish or that Gameforge, which runs TERA in Europe, might take up the mantle. We’ll update as soon as we know, but in the meantime, our hearts go out to the developers affected by the closure.

Source: Facebook. Thanks, Dystopiq!

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Phoenix Mist

I’m just posting for reference for any publisher! Ignore a community, the company entails! EME ignored the community and myself. We had a hard time figuring out, which was more than 33 pages of forums trying to solve issues with an anti-cheat! That’s right, how do expect the community and myself to know that we needed an updated Microsoft Visual Studio for a darn anti-cheat to function properly that now is known to be useless? A publisher needs to communicate the customer needs! Tonka left for that reason and he basically stated with a YouTube video. EME had a great team, but some of them I just get furious with! 2016 was hit with lay offs and the company slowly dies. Now everything adds up for how the publisher entailed itself. AND NO I DIDN’T DO ANYTHING THAT CAUSED THIS! JUST EME KARMA! I told you EME and there is more that added up to this outcome end! I have so much speculations! Why did EME ruin this game and especially cheaters?! I’m so disappointed with EME! I’m glad they are shutting down! I get banned for asking for support for improving a product (XIGNCODE) and giving anti-cheat alternatives to help this community, because apparently XIGNCODE is garbage. That’s ridiculous! EME doesn’t care! Some of them deserve to find work elsewhere! I apologize, but good riddance!

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Neoyoshi

This feels like a long time coming, from the hit they took when Free-2-play stormed the gates of the MMOrpg world, the drawn-out lawsuit with NCsoft over proprietary art assets; to the service consolidation with Nexon Korea.

But I wouldn’t be surprised if Covid-19 drove the final nail in their coffin.

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Jack Pipsam

Well, that’s… sudden.
It’s not too long ago they invested in their flashy new launcher for all their games, also taking up publishing duties for Netflix tie-in games like Dark Crystal, it really seemed like they were in the process of executing a larger-scale plan beyond just publishing the import titles from their owner.
They also I believe were personally responsible for all the work and production on the console ports of TERA for Xbox One & PS4.

This is very bazaar, TERA as far as MMOs goes remains to have a decent player base and by all accounts seems to be rather profitable even in the West, devs happy to invest in constant updates, the 64-bit client and that new moba-ish-thing.

If I had to suspect purely based on gut feeling it’s that their owners saw that TERA and the such is rather successful in Europe with Gameforge (who also recently took over the SEA operations of the game), but in that case they don’t have to pay the salaries directly like they do with En Mass or have to balance the revenue in that kind of way.
It did seem strange to me that ELYON – Ascent was seemingly never mentioned by En Mass anywhere, considering one would have assumed they’d have been the ones to bring it over.

It’s a shame, despite what you might think of TERA, as far as localisation go En Mass did a pretty good job at it and seemed to interact with the players quite a lot with like streams and on the forums.
I suspect it’s to no fault of their own that this has happened, but rather just a gross act of cost-cutting higher up.
Terrible shame.

I strongly suspect Gameforge will take over the NA servers, they already took over the operations of another regions publishing of TERA in the past, they could just as easily do it again.

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Robert Rose

For reference, a Bazaar is a marketplace. You’re looking for bizarre.

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John Mynard

When TERA came out I was having difficulty getting the installer to work and their CS team STAYED ON THE PHONE with me until we got it sorted.

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Fisty

I’ve worked a lot of CS and sometimes you get that one guy, who isn’t so bad and you’re like yeah screw it, I’ll stick with this guy til lunch.

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Louie

This was one of my first thoughts too. When TERA first launched I was so impressed with their customer service, they were a great company, and it’s too bad to hear about this.

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Crowe

Having worked the other side of a phone like that before, I’d bet that their call center managers (if they had any) weren’t watching the metrics like they should have been. These days most call centers shoot for quantity (how many people can you help in an hour) versus the quality of the call (which honestly is a helluva lot harder to measure). When costs get tight, that’s usually one of the first areas to get the axe. I hated working in places that focused so hard on those stats and opted to move on at first opportunity.

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Utakata

“If we had to guess, we’d suspect that Bluehole might opt to self-publish…”

And just for clarity, doesn’t Bluehole own En Masse? I thought I read somewhere it was a wholly owned subsidiary of such.

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Hikari Kenzaki

En Masse was under bluehole, but they shifted things around so they are both directly under Krafton. The theory is still sound that they could shift the game to them pretty easy.

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Utakata

Thanks for explaining that. /bows

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bobfish

EME was created by Bluehole Studio, then BHS purchased another developer, at which point they decided to create an umbrella corporation to keep things tidy and put all the know companies under it.

Krafton is essentially, just the executive directors of Bluehole Studio.

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agemyth 😩

Major bummer. I hope the employees and games can find a nice home for themselves elsewhere.

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Malcolm Swoboda

Damn you, arguably-clickbait-phrased headline! (As in TERA should actually continue)

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Utakata

It isn’t clickbait at all, as it never claimed or indicated TERA or Closer was closing. Just it’s host. Sorry if you read that too fast and didn’t pick that up at first glance. But it clearly states what entity is being affected.

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Malcolm Swoboda

I know it clearly states that. Part of some clickbait (which isn’t what I allege Massively is actually doing here) is to capitalize on things like my first glances.

Some people can’t read the same way as others, so it’ll be interpreted as “Tera, and Closers studio (…)” since commas aren’t expected in headlines anyway. Whatever gets the snap click. When I said ‘arguably-clickbait’, sorry, I didn’t mean I thought Massively meant for that, just that its a way that others could.

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Utakata

Okays…thanks for clarifying that. The pigtails now stand down. >.<

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Mark Jacobs

FYI, I interviewed a guy from En Masse last week, he was not aware of it being shut down.

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John Mynard

Logical, since only the C-level staff probably had any inkling.

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Mark Jacobs

John, yep, but from what I’ve been told it was a real surprise to almost everybody. :(

Covynant001
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Covynant001

Now you should be able to offer him 10k less ….

What? It’s the capitalist thing to do right?

😁

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Fisty

Boo.

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Mark Jacobs

Hehe, but it was funny. +1 for Covy!

But, if I really was being a jerk and a true capitalist, it would be more than 10K and less stock. :)

We’re having our 2nd conversation tomorrow, first one was for 4 1/2 hours. Hopefully this one will go as well as the last one did.

Aldristavan
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Aldristavan

If I had to sit through a 4.5 hour interview only to be asked to come back for a “second conversation,” I’d move on. Yikes.

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Mark Jacobs

LOL, he spent 2+ hours asking me questions. :)

My interviews always allow a candidate to ask about the company, engine, games, etc. I stopped asking him questions after about 75 minutes. And then when a candidate is finished with their questions, I ask them if they still interested in CSE. If they are, I then talk about their offer, our benefits, etc. And then, after I do that, I allow them to ask more questions.

Not your typical interview process as almost every candidate tells me. They love the candor and openness in general but sometimes they don’t like what they hear or I don’t like what I hear, so the interview ends then.

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Bruno Brito

I hope the rank and file finds new jobs quickly.

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Utakata

/bleh