Players petition for better servers as LOTRO’s second wave of instability continues

    
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A second period of server instability in the past month is plaguing Lord of the Rings Online, even as Standing Stone Games said that it is trying to resolve the issues. Frustrated players have taken to Twitter, Reddit, the forums, and even Change.org to make their voices heard.

One player started a petition to “Ask SSG to make better servers,” an effort that has garnered 252 signatures as of the time of this writing.

Issues appear to be continuing on Friday morning, with some people unable to log in at all. One player, who logged in to do tasks, had this to say about the experience: “10+ times disconnected from server, rubberbanding, lost connection in under 10 minutes.”

Another player summed up the mood of the room with this statement: “Please get it together. It’s been a really frustrating month with you guys! You offer no compensation to your subscribers and vague explanations.”

Yesterday, SSG issued a statement on the problems, saying, “The game worlds are experiencing periods of server instability due to external issues outside of our control. We are taking steps to mitigate these environmental and infrastructure challenges, and apologize for any issues you encounter.”

When asked to deliver more transparent reports of the issues, SSG Community Manager Jerry Snook said that it was a bad idea: “Besides opening yourself up to all sorts of issues as a business entity, you are then committing to that level of detail every time you have an extended outage. Let’s say a technical answer along those lines would throw an employee specifically under the bus, or a valued contractor you intend to do business with long-term. Even if technically accurate, it would be bad precedent to set.”

Later in the thread, Snook went on the defensive, saying, “This is not my first rodeo. If people don’t like me, fine. I may be incompetent for a million different things, but if I am not saying something, there is probably a reason. I assure you that we would like this resolved as quickly as possible. We do care, and that is why we are here.”

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2Ton Gamer

This is a mess pure and simple, but made worse by Jerry Snook and Severlin the Producer because of arrogant and deflective communication with little substance or remorse for the players. Goodwill goes a long way and even if you cannot fully go in to the details out of contractual obligations, there are basic good business decisions that could be made here and for Eru’s sake, show some empathy!

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draugris

The unprofessionalism from this company and it´s CM´s is stunning.

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Bango on Laurelin

So, SSG… is this the “new normal” for the game”? Let’s hope the whales keep on spending.

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Jack Pipsam

At this point they might as well just have their games hosted on Daybreak’s servers, actually make use of them being the supposed-publisher.

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PanagiotisLial1

I think the problem here might be that Daybreak provides and maintains their servers and not themselves which may explain why they dont even get a timeline right or close to right. I imagine they report problems to Daybreak and…wait.

That said their PR department is lacking no matter the cause there

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Bruno Brito

I imagine they report problems to Daybreak and…wait.

To be fair, i wouldn’t wish this to my worst enemies.

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PanagiotisLial1

Agreed but still I think it has high chances to be true since I saw hints in between their terribe PR that it is out of their hands and cant talk about it. We dont for 100% their nature of agreement with Daybreak too

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Aaron Weddle

As an Everquest player i can confirm that numerous Daybreak games servers are having issues

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rk70534

I was able to get an hour of good questing on Evernight last night before the lag got worse. Took one travel too much to Rivendell, and there sounds went haywire. ‘Theee…. soorroows of the Eeeldaarrr…. aaaarre neveeer eeendiing…”

Had to kill the client as it didn’t close and, probably resulting from this, had to reinstall the driver for the sound card as it didn’t work afterwards.

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Fred Douglas

Do they realize that without LOTRO they have no company? They’re treating this like it’s nothing. I’d have hoped they’d at least go down with a fight.

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Aaron Weddle

they have DDO and its working mostly fine as far as i know

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Justin Hartman

DDO is not the money maker LOTRO is

Vaeris
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Vaeris

So…people are mad at Snook because he isn’t concerned whether they like him or not. HAH! Rich. Considering that no one can ever do anything to please all people Snook has a right mindset for his own personal sanity. You go around worrying about if everyone likes you and then you start writing blogs about how your life sucks because this one person said a mean thing on the internet.

Have zero issue with him and them taking a Vulcan approach. If their issues they are experiencing are being cause by a third party there are plenty of logical, plausible reasons as to why they shouldn’t go into specifics.

That and when you had a significant number of folks screaming to know all the details don’t contribute to a consistent flow of revenue…/shrug. Especially when they scream to “get better servers” or “get a better ISP”…all things that take money…the money SSG would have to use IF all players VIP’d.

Nevermind that SSG isn’t really happy about this junk either. To listen to some of these folks you’d think SSG did this on purpose just to rouse them.

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Vincent Clark

“So…people are mad at Snook because he isn’t concerned whether they like him or not.”

Not even close.

Vaeris
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Vaeris

Some folks are…so…pretty darn accurate. Not addressing the others that are mad ONLY at the down time and not how Snook didn’t say nice words.

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Bruno Brito

You type pretty well, for someone who seems to be unable to read things.

Vaeris
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Vaeris

Cool story bro.

Bree Royce
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Bree Royce

I have literally never heard anyone suggest SSG is doing it on purpose at all, let alone to “rouse” them.

People are not mad just because Snook doesn’t care whether they like him or not.

I’ve yet to see anyone demonstrate that basically only freeloaders are complaining, either. That doesn’t even make sense, even if it were provable.

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Bruno Brito

Complaining about a product that we pay for is malfunctioning and the responses to our concerns are weak and PR-like, and the compensation is not worth it.

What a crazy concept, right?

Vaeris
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Vaeris

I said to “listen” to how some folks here (and elsewhere) talk…how they attribute nefarious traits to SSG…one might think SSG did this on purpose. I didn’t say that the folks complaining said SSG did it on purpose.

I’d also disagree with your second paragraph. There are numerous posts of people being upset because the guy just because he states things in a neutral manner. His “…not my first rodeo…” bit shows that. He states there “…If people don’t like me, fine…” which illustrates that is the case. That is what I was addressing. I know people aren’t “mad just because” he addressed that he doesn’t care if they do or not. Some are, thus my statement.

Again, here, I never said “only”. I just addressed the one that are, which LOTRO has a SIGNIFICANT free to play population, that are complaining about the current issues. I mean, it does make sense that if the FTP population paid VIP then SSG would have more money (basic economics) and thus could purchase better servers and a better ISP.

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Robert Rose

I loled at the “attribute nefarious traits to SSG”
Are you a freemason? I’ve never heard another human talking about trying to “avoid the attribution of nefarious activity” unless they were a mason

Vaeris
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Vaeris

LOL! No, but I know a few and turned down an invitation to join some 20 years ago. The only organization I hold any claim to is the US Army. It’s the only “group” I’ve been a part of where I got treated fairly and valued on the merits of my ability.

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Bango on Laurelin

SSG have a new shill…. how nice.

Vaeris
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Vaeris

Not a chance. Telling that an attempt at insult is all you had to offer.

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treehuggerhannah

It kind of seems like you’re implying this is somehow the players’ fault for not giving SSG more money?

The company chose their subscription-optional, free to play, heavily monetized microtransactions model. They were the ones who decided what was going to work for them. If they needed everyone to subscribe for the game to be viable, that should have been their model.

It’s their job to make us want to spend more money on their game. If they aren’t able to do that, it’s a business issue, not a playerbase issue. If they need more subscribers, they need to earn that by making subbing appealing and desirable.

Vaeris
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Vaeris

No, I’m stating a fact that is FTP players paid VIP then SSG would have more money.

If we consider that SSG is telling the truth and that the issue is something that is out of their control, which the launcher states, then the vitriol toward them makes no sense to me. Wouldn’t it stand that where the issues is between SSG and the customer… that’s where fault would lay? So if that’s the case then another company is at fault. If that company is a contract partner of SSG…well SSG can’t out them lest they lose service for good unless they have another option. If they had another option that was better why aren’t they using it? It costs more money.

See the first sentence.

*100% agree with you on paragraph #2.

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Darthbawl

Logged in, couldn’t move, chat server went down/up a few times, logged out ~5 min later. Very much not playable (for me) today. 🤬

Lighthope
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Lighthope

These two comments caught my attention:

“10+ times disconnected from server, rubberbanding, lost connection in under 10 minutes.”

“The game worlds are experiencing periods of server instability due to external issues outside of our control.”

Sounds like a problem with their downstrem connection. That would be outside their control.

But heck, I’m just guessing.

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2Ton Gamer

It’s like I’ve said all along, Snook is a terrible non empathetic lost soul of a person with a job that literally requires him to have a certain toolkit he lacks. His attitude is more of a programmer or IT person than someone dealing with customers. His response is very telling and not good for any sort of SSG image right now.