The official wording of Crowfall‘s Terms of Use policy has been that pledge packages will not be refunded. You buy a package, it’s yours, end of discussion. The unofficial reality is that the studio has been taking a “no questions asked” policy toward refunds and granting them as requested. While commendable, that plays havoc with the studio’s financing and requires a fair bit of work on the backend, which means that moving forward the team is going to start enforcing that rule.
It’s important to note that the team is aware that things can happen unexpectedly and that an absolute hard-line policy isn’t going to work; it’s also important to note that players can sell pledge packages to others, including packages that are no longer available for purchase otherwise. The team is looking into how that can be done in the most efficient and fair manner, as the official forums are not open for sales posts. This isn’t really a policy change so much as a policy enforcement, but it still bears notice if you were hoping to undo an impulse purchase for the game.
