World of Warcraft server blades that were sold for charity arrive to players with various signs of damage

    
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In a rather unfortunate turn of philanthropic events, the World of Warcraft server blades that were being sold to support Pencils of Promise have landed at several buyers’ doorsteps with a thud, as a rather lengthy server thread sees many players reporting their items arriving damaged.

As first reported by MMO Fallout, a variety of issues are being reported, including scuffed cases, snapped stands, and pieces of the server blade hardware floating around inside the cases. Furthermore, there’s been little insight into what sort of restitution will be offered even after roughly a week, though one transcript of a support chat conversation confirms that there hasn’t been any agreed upon plan of action yet. For now, it would appear that the best course of action for those receiving broken blades is to fill out a return request.

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Techno Wizard
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Techno Wizard

“Caveat emptor”.

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Hikari Kenzaki

I mean, it’s for charity so that’s the most important thing. Not the thing you got.

However, this isn’t the first time this has happened with Blizz fundraisers. The Mercy shirts that went out for Breast Cancer Awareness, the quality was all over the place.

Mewmew
Reader
Mewmew

They got exactly what they were promised, but for the principle of what you’re saying I’d have to disagree. If it was straight up about just the charity, people would just give their money straight to the charity. They were buying something possibly because the proceeds go to charity but still the reason they were doing it through Blizzard was to buy something and have that something. So the something matters absolutely.

That said, they got what they were promised. They were selling “retired HP server blades that once hosted WoW realms”. They weren’t selling new hardware and never promised they’d be in good condition or work as far as I can tell (I haven’t looked that deep into it, so if someone sees they did indeed promise that they’d work, please feel free to link that to us).

It’s just about having the used retired server blade that used to host WoW at one time when they were still in use, not having a working server blade. It was about owning a piece of WoW history. So they got exactly what they were supposed to get.

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Hikari Kenzaki

People don’t seem to be upset about the functionality.
Look at the picture. People were expecting a commemorative display piece to put on a wall or shelf.
If I bought something that was supposed to go on display and the case and stand were broken, I’d be mad, too

Mordyjuice
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Mordyjuice

That’s awful, Blizzard should pay to have them shipped back, reseat them in better display cases, and shipped with some common sense.

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Danny Smith

I can’t remember the last time i saw Blizzard in the news for pulling something off right at this point. What a year its been.

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Ironwu

From the Blizzard add:

“We’ve preserved a number of retired HP server blades that once hosted WoW realms…”

They were used blades, not new. Probably removed from the server and tossed in a box somewhere.

Don’t think folks have any cause for complaint here. No representation was made that they were new or even operational.

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Bryan Correll

My first thought was “Why did you think they’d been ‘retired’ to begin with?

Edit: Though the image they posted for the sale did show one that was in pretty decent shape (visually at least.)

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PanagiotisLial1

Yes its what I understood from the ad, that they were used and in best case, well preserved or repaired

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Kickstarter Donor
Greaterdivinity

Nobody was expecting new hardware, they knew this was older used hardware and for many it had sentimental value as it was their “home server”.

That’s no excuse for shipping them damaged and without sufficient packing material. Nobody is mad they can’t plug it in and make it work (at least that I’ve seen), but rather that the hardware and display case it was supposed to come with was damaged when it should not have been.

The hardware was not said to be damaged anywhere, and most of the issues come from the display case that came with it. Which is not used, or damn well shouldn’t be.

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Ironwu

Certainly any stands and display hardware should have been new and packed well enough to prevent damage. I suspect there will be some sort of return set up for those. Old and used computer hardware though? I don’t think so.

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Kickstarter Donor
Angel

From what I’ve seen over on reddit people are upset that the display cases and such are damaged, and in a couple of photo’s completely broken/shattered. I don’t think anyone was expecting perfect blades, but to have the packaging and cases broken is unacceptable in my opinion.

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Matthew Yetter

Take a look at the picture on https://mmofallout.com/blizzard-messes-up-server-sale-customers-report-busted-shipments/

The blade itself is inside a plexiglass case which in turn rests on two plexiglass stands. Those were definitely not part of the original blade. The blades weren’t shipped as free-floating items. They were in a display case. The problem is that buyers are receiving their product with damaged display cases — broken stands and exterior scratches. Further, for some people parts of the blade sealed inside the case have fallen out and are just rattling around inside the case with no way (short of ruining the case by removing it) to put them where they belong.

This comes down to two problems:

  • Poor preparation as the blade was being prepared for sale. Parts that could come loose in shipping should have been glued in place so that couldn’t happen, with this being done before the blade was put in its display case.
  • Poor packaging for shipping. There clearly weren’t sufficient protections inside the shipping box to guard against it being dropped, crushed, etc.

So yes, these people definitely have cause for complaint. Especially after having paid a pretty hefty price for their collectible.

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Sorenthaz

Guess Blizzard’s looking to compete with Bethesda for the biggest list of stupid stuff they’ve been doing to sabotage their community’s goodwill.

Reader
Kickstarter Donor
Greaterdivinity

Was following a bit of this leading into the holidays…what a shitshow. Looks like a lot of folks had their blades damaged, which is a huge bummer given that they were for charity and these folks put up some good money for it.

Blizzard, sort yourself out.