LOTRO and DDO offer apologies and gifts for two weeks of troubles

    
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LOTRO and DDO offer apologies and gifts for two weeks of troubles

Two weeks ago, Lord of the Rings Online players were treated to “cascading” issues across the game servers that led to multiple days of downtime, lag, and the disabling of the chat system. Frustration from players, including those on our own staff, was palpable, more for Standing Stone Games’ communication lapses than for the actual technical difficulties.

Anyhow, the promised thank-you gift aka compensation for the trainwrecks has arrived as of this afternoon in the form of a code: THANKYOUGIFT. You’ll need to log into the game and the cash shop (redeem code tab) before August 31st and enter that promo code to collect your goodies: “Skill and Slayer Deed Boost x5, Enhanced XP Supply x5, +5000 Enhanced Reputation Supply, +2000 Virtue Acceleration Tome.” VIP players will apparently receive compensatory VIP time in the future too.

“We apologize for the recent downtime you have experienced as we worked to resolve issues outside of our control in the data center and other environments,” SSG says. “We will have more information about a VIP subscription extension in the near future. That information will be posted into this thread, in addition to this original post. We are working to finalize this information at this time. Again, we do apologize for the recent game downtime, and we are thankful to have you here.”

That apology ought to go a long way toward soothing the playerbase, though if you’re looking for a full explanation for all the outages or a return of the chat system, well, that isn’t here.

All our coverage of the mess:

Update
SSG Executive Producer Rob Ciccolini has also posted a brief message to players – his first since well before the problems began. Like Cordovan’s message, Severlin’s appears to be pinpointing the server infrastructure rather than the game itself as the culprit.

“In the last week, as our players are aware, we have experienced ongoing outages due to environmental and infrastructure challenges. The cause was outside the scope of code and bugs, and solving these issues required (and requires) substantial restructuring of our server infrastructure. We have completed the first wave of those changes, and will continue to work on and hone these improvements in the coming weeks to make the experience better for our players. I wanted to personally apologize for these outages. As a gamer myself, I understand how frustrating it is. We are planning on giving our VIP players compensation for lost VIP time, and the teams have put together an in-game care package as an apology and to help players catch up on lost progress.”

(Thanks, Yrys and GumpsGang!)

Update
Dungeons and Dragons Online has also posted a code: SOV2POT, which grants the Sovereign II Experience Elixir. Cheers, DDOCentral!
Update, July 29
Following today’s downtime, the servers apparently have seen the restoration of chat.

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RoarAshley

LOTRO! I need to jump back in around Christmas time to take part in the Christmas festivities, always so much fun. I forget the name of it though.

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Tanek

“For our VIPs, you will also see your VIP time extended by 5 days, and will grant you 250 LOTRO Points. We will make an announcement once this has been applied.”
https://www.lotro.com/forums/showthread.php?&postid=8025352#post8025352

Personally, I’d have added days for the servers freezing and crashing (I assume the number is so low because they are only counting the actual server downtime?), plus maybe a couple to say sorry for the lack of communication.

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teppic

5 days is absolutely insulting for almost 3 weeks of issues.

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Kickstarter Donor
Darthbawl

Dang it, world chat back up. Gonna have to turn it off, should have done that already. Katriana and Tanek can now shame me. 🤣

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Eamil

The cause was outside the scope of code and bugs, and solving these issues required (and requires) substantial restructuring of our server infrastructure.

This is literally all I wanted them to say a week and a half ago when I was wondering every day whether I’d be able to level with my friend that evening. It’s nice to have now, at least.

I’m not going to complain about the free stuff because they’ve already done or committed to what I consider the most important compensation – extending VIP time and the duration of the time-sensitive holiday.

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MrReaper

The gift is poo and the communication was more then poo. What’s this done long-term, how many players are now playing something else because they couldn’t log on for two weeks. The free quest packs etc was great to bring in new players but has all that been undone by these issues. Whatever the overall problem was ,the lack of respect for the royal fans and huge lack of communication just made it worse. Players would of gone elsewhere to get there fix and some may never comeback. There is no upcoming expansion and nothing really in the mix to bring these players back. the issues are not fixed as world chat (pug groups) is not working therefore more players will not spend as much time online. These players will more likely spend time playing something else. I have always felt that the treatment of players by turbine/SSG was lacking, mainly the listening to player feedback and lack of communication.

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Robert Rose

Count me among them.
I absolutely love LotRO, but I returned the day the outages started. I’ve since moved on to SWTOR. I might come back to lotro during my current sub cycle, but it’s not likely.

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Bruno Brito

Wait, did they even fix the stuff yet? I’m actually interested in knowing.

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Eamil

No. Chat remains down other than say and tells, friend and ignore lists don’t work but kinship lists do. All these things have been intentionally disabled, presumably to reduce the load on the servers until a more permanent solution can be implemented.

The actual gameplay has been functioning much better, though, and any further downtime has been brief restarts as far as I know.

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Bruno Brito

So, the game works but the social interaction is halved.

Does the server work with those configurations without hiccups or still laggy as all hell?

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2Ton Gamer

From what I read yesterday shortly after this gift was announced, some servers are still experiencing some lag and disconnects and trouble getting in to servers at times and there is still some rubberbanding, just not as frequent. Ultimately I think people’s expectations about what is acceptable has been lowered so much that some are just happy to be able to complete some quests.

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Bruno Brito

Great. So they’re offering in-game gifts for a game that isn’t even in playable state yet.

A w e s o m e.

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Eamil

It’s been playable on Brandywine, at least. The lag I’ve gotten has been mild and occasional. Which is still more lag than I had before the issues, but still.

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Raidervc

Two weeks of downtime compensated like this is *pretty* inconsiderate.

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teppic

Two weeks of hobbit presents would give you better stuff than this, and you’d have been playing the game also. This is just throwaway store stuff. They could have given a mount and a title or something that people would actually remember.

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Diane Bradley

My problem with the gift isn’t so much the quality as the quantity. It can be claimed just once per account. I play on multiple servers and have multiple characters on all of ’em. It’s useless to choose one character out of dozens. One account-wide big item, like the mount you suggested, would be much more appropriate.

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Dug From The Earth

Well aint this a bunch of bull

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Kickstarter Donor
Richard de Leon III

I couldnt get the code to work either, oh well :(

flatline4400
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flatline4400

You have to apply the codes from within the game client.

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Dug From The Earth

thats a screenshot FROM within the game client

flatline4400
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flatline4400

I mean, I got them both to work just hours ago. Make sure there’s no trailing space on your paste.

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Roger Melly

Should have been lotro and ddo points . These thank you gifts don’t really cut it .