How universal are customer service issues? I don’t mean issues that the customer service department has with customers but rather issues customers have with customer service. A few years back Jef did a series of articles that tested the quality of different aspects of a game’s community, and one of the things he tested was customer service. During that series, I don’t remember any one company receiving a truly terrible customer service review in that series, but I do remember some horror stories from friends.
Where we last left Mo, he needed some help. And the falling cow was going to do no good. Let’s see what he does in this week’s comic…
