Sony joins Microsoft in giving out Marvel Heroes refunds

Even if Gazillion and Disney can’t or won’t do the right thing by their customers following the termination of Marvel Heroes, at least the console companies are picking up the slack.

Similar to how Microsoft was making good on refunds for Xbox One players who dropped money on the MMO this year, Sony is returning cash to PlayStation 4 gamers. There are a few caveats, such as the fact that the refund period only covers from August 17th on, but at least it’s better than nothing!

“Within the next few weeks, you will receive a PSN wallet refund for purchases made between 8/17/17 and 10/17/16,” the company has told former players according to a screenshot on MMO Fallout. “Purchases made after 10/17/17 will be refunded to your original payment source.”

Source: MMO Fallout
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rafael12104

Well, I’m not involved but I’m thankful for it. At least there is some relief. And yeah, the cynic in me understands Sony and MS self interest here, but at least some people get something back from the debacle.

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NeoWolf

The sound of Crickets from Steam and tumbleweeds rolling by is profound :)

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Greaterdivinity

Valve operates on Blizzard levels of impunity when it comes to public outcry. So much gets overlooked for both of them that other companies get absolutely slaughtered for.

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Michael

I don’t really think there is any comparison here. People who played on PC got plenty of value out of their purchase. The most they should refund on PC is probably back to August / Sept. The game has literally been out for years on PC. It is far easier to just blanket refund people like Microsoft is doing who bought the game since it has only been out since Summer for Xbox. It is actually pretty lame that Sony is not doing it the same way.

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NeoWolf

I disagree, I would say people had value in regard to their purchases from before 12 months ago, but this last year leading upto their closure it was abyssmal all round as the game was suffering on many levels and they knew and were just not communicating that.

Also lets not forget they were STILL taking money for purchases up until about 2 weeks before they closed, which is about of morally ambiguous as you can get.

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zoward

It gets complicated when you start talking PC. Microsoft gets a cut of the money from everyone playing on the Xbone. Sony gets a cut of the money from everyone playing on the PS4. The PC is split between Steam players (and yeah, Valve got a cut, and has lots of money), and non-Steam players (who gave all their money to a now-defunct company). So only some of the PC players would get refunds.

ernost
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ernost

In my experienced Steam is terrible when it comes to refunds. They refused to issue me a refund for a game I had not even installed let alone played, all because I had purchased it a month before the refund request, instead of 2 weeks.

what-4
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what-4

Be nice if they refunded for the whole life of the game. I never played it much. I made a purchase early on because I figured I could jump back in when ever for years to come. I certainly had not gotten my moneys worth yet.

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Michael

It would be completely unreasonable. If they shut down SWTOR right now do you think they should refund every purchase ever made in relation to it over the past 6 years?

what-4
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what-4

Microsoft did it. Its not that unreasonable. People buy into MMOs like this with the expectation they will be playable for a few years at least. Not shuttered ~6 months after launch. Which, from console perspective, is exactly what happened.

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Michael

The reason Microsoft did it is because there is a licensing agreement for games being put on their platform that requires it to work for at least one year or the company has to pay fines. This is why they are refunding it. Also, it has only been on Consoles for a few months. On PC there is no way they should do this.

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Crowe

I agree with what you’re saying but… SWTOR isn’t a good example. I was never happy with the released product. So much potential and so little of it actually delivered.

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Jdawg Playsgames

Damned decent of them…I swear this is a PR nightmare for Disney, but they have like ten of those a year.

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Greaterdivinity

This isn’t Disney’s fault. They didn’t renew the license because Gaz was a shitshow, but kept negotiating and working with them to try to get to a place where they could. That didn’t happen, the game was going to be sunset as is routine, Gaz was broke as a joke so their creditors said nope and called in dues rather than let Gaz continue to burn through money they’d never be able to pay back for another month.

It’s on Gaz, not Disney.

Nick
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Nick

I agree but I guess it’s more fun and drama to lump Disney in all these articles.

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Michael

This is not a PR nightmare for Disney. Disney shut down the Gazillion partnership to avoid the PR nightmare of the CEO being a sexual predator. Besides, MH is like, a fraction of a fraction of a penny to Disney.