Camelot Unchained’s Mark Jacobs apologizes for Colossus reveal, promises roadmap and siege video tomorrow

    
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Camelot Unchained’s Mark Jacobs apologizes for Colossus reveal, promises roadmap and siege video tomorrow

A week ago, Camelot Unchained studio City State Entertainment stunned MMORPG players – and its own Kickstarter backers – with the news that it was working on a second game, a multiplayer co-op title called Project Colossus aka Final Stand: Ragnarok. Colossus uses the same custom-built engine as Camelot and will release first, and though developers say they’ve acquired additional outside investment to expand the studio to continue work on both games at a quickened pace, it created a bit of a firestorm across the MMO genre, particularly as players pointed out how delayed CU itself really was.

Now, in a letter to backers tonight, CSE’s Mark Jacobs has apologized for the poorly communicated reveal and promises a big update coming tomorrow, including a public viewing of the Cherry Keep siege that’s been shown to date only behind closed doors. He also promises a clear roadmap for CU specifically.

“Folks, I know you are/were upset by what you saw last Friday and for that I accept full responsibility and apologize. On this Friday, February 7th, I’ll be doing another update where I will explain, in a lot of detail, everything that we have been and continue to work on for Camelot Unchained. I’ll be reviewing all the major improvements to Camelot Unchained and the technology that powers the game.

“However, those are only words and frankly, that’s not good enough. So, instead of more talking I’ll be showing our improved Cherry Keep siege. This will show just how far we have come with Camelot Unchained and how we have met our goal of being able to handle a large-scale siege (1.2K NPCs, 200+ trebuchets, magic mortars, spells, etc.) of a 9.5M block building from C.U.B.E. This was the #1 goal of Camelot Unchained’s Kickstarter campaign, a 500+ person siege that doesn’t run as a slideshow. This is the kind of siege we all dreamed of back in 2013 and here it is working today. Not tomorrow, not next year, and especially not soonish, but today.

“And after that, I’ll be sharing our immediate roadmap for Camelot Unchained for the next few months. And by Camelot Unchained, I mean Camelot Unchained. While there will be a few engine things (ongoing testing of Linux-based servers), the vast majority are for CU only, not Final Stand: Ragnarok. I know you’ll be pleased with what you see in the schedule.

“Once again, I most deeply apologize for the concern that the work on FS:R has caused so many of you. I hope that you will, at least, give me the chance to prove that Camelot Unchained has not only gotten all the attention we said it was getting, but all the attention it needs to launch as soon as possible. And I humbly ask you to give me the chance to prove that I have all of our best interests at heart. If you do, you will be rewarded by what you see from us in the coming months. And as president of City State Entertainment, I promise you that Camelot Unchained progress will continue and thanks to the work we’ve done to date, and the additional support we have received from our investors, it will speed up.

“But no matter what you choose to do, we thank you for your support and if you leave us, hope you return in the future.”

Just to be clear, we asked Jacobs about the mail specifically tonight, and he told us he’s not asking anyone to re-send refund requests, so if you’ve already sent one in and mean to continue with it, your 90-day waiting period is still going. “I just hope that they will change their mind,” he told us. Just do bear in mind that they are asking for specific info to complete those refunds:

“In order to process your refund, please send us your first and last name, all transaction ID(s), address, phone number, and email address attached to the CSE account and your PayPal account used when you made the purchase. If they are separate emails, please send an email from each account for verification. All refunds are processed by PayPal, can take 90 days to process, and can carry fees (per our refund policy https://store.camelotunchained.com/faq).”

Incidentally, we have a copy of the refund request reply email from beta one – prior to Colossus’ reveal – and the information requested appears to be absolutely identical. [Update: MOP tipster Wilhelm has noted that some of the info might be difficult to come by, given that some credit card companies do not keep transaction IDs that old, but Jacobs says that people should send in what they do have and support will try to match you by email address.]

We’ll be discussing the game and how we think CSE should move forward in tonight’s Massively Overthinking, so stay tuned!

Source: Newsletter. With sincere thanks to Wilhelm for sending us a copy!
02/11/2020
An update to our last update: In digging into this with Jacobs and our tipster, we’ve found it’s not going to be a straightforward process. Last week, Jacobs had told our commenters, “If you can’t find [your transaction ID], contact support and we can help you out as long as you have the same email address. We don’t credit cards, bank accounts, etc. but if we can match your email address, we’ll be halfway there.” While Wilhelm was able to get his refund in the end, it was with Jacobs’ considerable intervention as the customer support team is trained to rely on the transaction ID. It does seem clear, however, that every backer did get a TID; it’s just a matter of finding yours through your financial institutions and other records, as with any other receipt. This is done, Jacobs tells us, to ensure that an email hacker can’t simply claim your money.

In any case, the takeaway here is that you’ll need your TID or some serious persistence, but refunds are indeed happening.

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Kvarin Sunermidst

And here I was thinking that Squadron 42 of Star Citizen was a bad idea when in fact it was a good idea.

Both are essentially side projects, difference being, one actually ties into and connects with the game and game world of the other, not just sharing tech.

This would have been an easier pill to swallow had it been connected to CU somehow..

Anyway, I personally think it looks fun. It’s essentially Dynasty Warriors and I’ve had a bit of fun with those types of games before.

Reader
Subtle Savagery

Honestly, I’m disgusted. It doesn’t matter if you used money that wasn’t from the crowdfund. Quite frankly your going to use the peoples’ time who should be working on CU. I know you’re not going to hire a whole new crew to work this. How much bullshit we have to put up with? How many other crowdfunded games haven’t completed development but redirecting resources to make a cash grab before the projects end? The Repopulation, Ashes of Creation, and congratulations Camelot Unchained. Didn’t think I’d see you on that list. We’ve paid, we’ve waited, you’ve spat in our face.

((Edited by mod: If you’re going to hope that “one of these guys gets angry enough to visit you at night while you sleep,” at least you could get Jacobs’ name right. Please go review our commenting code. That was not OK.))

kazamx
Reader
Kickstarter Donor
kazamx

I love this guy.

I get that things don’t always work out how we want them to, but I honestly believe Mark is the type of guy who WANTS it to work. Unlike Blizzard/EA that couldn’t give a shit.

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Mr Ish

I shall be tuning in :).

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aendam x

This is great news and should have happened last Friday as I have said in comments here and on the forums.

Looking forward to seeing this roadmap.

MJ if you need a logical PR guy let me know :p

sawthelightsota
Reader
sawthelightsota

I appreciate the apology and the roadmap to demonstrate actions that go along with the apology words. Both of these things go a long way and show me standards and professionalism.

Glad this project has it and wish one of my previous crowdfunded odysseys (cough, Shroud of the Avatar) could have demonstrated even a single ounce of this type of transparency and behavior when any one of the many things that went sideways on that project.

Covynant001
Reader
Covynant001

Apology accepted for mishandling the FD:R reveal.

Kudos for reaffirming your willingness to give refunds, but if all paperwork is in order just process it “no questions asked.”

Don’t turn it into a back and forth exchange of are you really, really sure you want to do this?

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Mark Jacobs

There is no back and forth. We tell them what’s going on and in the same message, ask them for their TID and other information to confirm that they are the same person who made the pledge. Once they send us the info, assuming that they sent the correct info, they are put into the refund queue with the date of their original email.

If we sent them the “really, really sure” without the info ask, I’d agree with you 100%, but every support message goes out with some message from me and then the same info ask. And in this case, it was an apology which I think was warranted.

Oh, and thanks for accepting my apology and for the kudos, no sarcasm intended on my part.

Pepperzine
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Pepperzine

The problem I see here is still the lack of transparency. Why did this all occur behind the scenes? Why weren’t the backers informed of this until it was far too late to impact decision making on whether to pursue this idea?

If given the chance, maybe the majority would have supported the idea of the second game, maybe they wouldn’t have, and then the proper response that resulted in making the most backers happy could be made. Instead there is a massive amount of backlash because even if they would have supported it they were deceived about its existence.

The only answer to why this approach was taken was that, regardless of backer opinion, CSE was going to do what it wanted to do. Not cool.

All of that aside, even if the demo is nice it’s impossible not to think how much further it would be if time/resources weren’t allocated to a side game. Even when accounting the carryover to CU, it’s unreasonable to expect people to believe absolutely no time/resources were spent on this side game that do not benefit CU.

nekrod
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nekrod

He admitted it slowed down production of CU even if they were able to gain more assets.

Reader
Bruno Brito

Imagine that being the big CU reveal they promised.

Man, that must hurt like hell.

Reader
Kickstarter Donor
XanadoX

My best wishes.

I would like to point that this sounds to me as Ashes of Creation Apocalypse. There was no problem in creating a Battle Royal from an MMO developement:

Ashes of Creation explains how Apocalypse battle royale has brought about improvements to the MMO

At what time will be the video published?

Covynant001
Reader
Covynant001

No problem? Ashes of Creation has faced huge backlash over the making and marketing of Apocalypse.

Doesn’t help the BR has totally flopped and has not caught anyone’s interest.

It’s really surprising to see you and Mark are both unaware of this as it has been extensively covered on MOP and elsewhere.