Black Desert scrambles to address transfer problems from Kakao

    
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If you haven’t heard already, your Black Desert account needs to be transferred from Kakao to Pearl Abyss by May 31st of this year, as it could be deleted otherwise. Kakao is wrapping up its operation of the game on February 24th and handing the reins back to developer Pearl Abyss, but there’s a bit of a grace period after that to make the jump.

Unfortunately, diligent players looking to make the switch ran into some severe problems with transfers this past week. Pearl Abyss acknowledged this and worked on fixing issues with making new accounts and bringing old ones over, so hopefully many of the bigger problems are already being smoothed over.

The studio posted a special notice for players accessing the MMO through Steam: “Adventurers who play Black Desert Online through Steam will have their accounts transferred successfully after completing the pre-registration without needing to create a Pearl Abyss account.  However, after the official transfer of service on February 25th, you will be required to create and link a Pearl Abyss account to continue playing Black Desert Online through Steam. Further details will be provided through a notice on our official Black Desert website. Rest assured that once you have completed your pre-registration, your account will be successfully transferred.”

Source: Black Desert
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Tina Davies

Also to note – word on the street is that Kakao was not pushing the content to the NA and EU servers that the KR etc player base was getting. (Very evident in game, our servers are at least a year behind) PA was tired of the fight so will self publish.

As for reselling you your already purchased stuff… the developers literally bombard you with freebies. Full pen gear and billions in silver with tier 8 horses just for creating a seasonal char. You don’t even have to pay for your acct if you hit 50 in a few weeks. Doable in a day…

Probably better to just support them.in the move and appreciate they are working for their regular and steady client base.

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Tina Davies

This is literally in the fine print. It’s digital content. It will always be owned and controlled by the people that own the server in any mmo. They ban people all the time who have paid for their accts. They have done their due diligence to ensure the word is out, they will continue to blast it everywhere until they no longer have access to the Kakao games server backups. Ya’ll gotta stop acting like the interwebs lives literally in space. Each piece of content is still physically located somewhere. That somewhere is controlled by laws… but anyway…
Also – it really wasn’t that difficult to do the transfer. I have a few accts and it was a pretty logical process imo. Create a new acct on the new website, link, give permission to transfer… move on with your life. So not sure how people can’t figure it out.

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Life_Isnt_Just_Dank_Memes

I just tried to do it for giggles (I quit for good a year or so ago) and it was the most needlessly obtuse and tedious thing and I couldn’t get it to work.

I really hope it costs them millions of dollars for them not making it as easy as possible for people to do.

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Khrome

Not sure what arcane process you’re describing. It was a matter of 2 minutes, most of which spent waiting for a confirmation mail.

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Life_Isnt_Just_Dank_Memes

Ah yes, the, “This didn’t happen to me so it’s happened to no one” spiel.

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Khrome

It’s 3 steps. 1) create a PA account. 2) click the button to log into your kakao account. 3) confirm. At least if you’re not on Steam, no idea how they did it there.

Could you explain what you’re actually having problems with? Seems like an extremely straightforward process to me.

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Life_Isnt_Just_Dank_Memes

If you weren’t being so rude from the outset I’d love to explain it, but you’re being extremely aggressive about the whole thing. I’ll give you a choice instead:

1.) What I was saying is true and you can be like, “Oh that sucks. It should be a straight forward process for everyone. Hope you get it sorted!”

2.) “I don’t believe you and I’ll keep being rude about it.”

Go with whichever one makes you feel better.

agemyth 😩
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agemyth 😩

For a game as successful as Black Desert I feel irritated that they are flat out deleting all accounts that don’t sign up to be transferred. Is that really the best they could do with this transfer process? Especially with how much money this game costs for people who hate money or have poor control over their spending habits.

Like, what if someone doesn’t get their email(s) notifying account owners of this transfer process in this ~3 month window? There are probably dozens of games I haven’t played for more than 3 months that I would be upset if my account were deleted (along with any purchases I may have made on it). If the game is shutting down that is understandable, but this is the opposite of that. The game has been so successful that Pearl Abyss can afford to do this without Kakao and doesn’t want to share the profits with anyone it doesn’t have to share with.

Yangers
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Yangers

Not surprising really, given how money grubbing and pay 2 win the game is.

This way they can resell both the game and all the cash shop stuff to people a second time.

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Katzvariak

This is wrong and incorrect.

The process of transferring can be done with 100% full account transfer.
BUT due Privacy policy for each countries, they have to follow such laws. And they cannot just transfer an account WITH OUT THE FUCKING CONSENT OF THE OWNER!

pay 2 win the game is.

And lol. You dont play right? Thats why you still assume this.

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Kevin Smith

I see a shit storm coming when the deployed soldiers that play get home to find they no longer have accounts. It is really cheap of pearl abyss to not just transfer all accounts. Like you said some don’t have access or the ability to do this right now. I know I wouldn’t have been able to during any of my deployments.

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Meanie

I don’t think its up to them, as mentioned by a comment above and also Massively in another article, it has to do with the GDPR

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Khrome

It is funny that people villify companies for not following the law and then villify them again for following the law (GDPR in this case). Damned if you do, damned if you don’t, i guess.

Yeah, it’s a shitty situation, but along the same line of thinking there will be that “one guy” who will (rightfully, in this case) sue Kakao and PA for keeping/transferring their data without their consent.

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Khrome

1) 5 month window (this was announced in december and runs through the end of may). While i get the sentiment, there’s limits to how far you can announce this in advance. People will complain even if they do this 4 years in advance. The entire process has to be set up and planned, companies have to be created, registered, assets have to be either signed over or newly created, to name just a few things. Some of those are time sensitive, and others are a cost-benefit calculation.

2) GDPR. Both the current and new publishing EUNA entity are EU companies, so they have to adhere to the GDPR, an EU privacy law. This means account and personal data cannot be handed over willy nilly between companies without express consent of the owner of that data on a first party basis. This is what the pre-registration is for. Kakao is also not allowed to keep the data indefinitely for the same reason, hence the cut-off data.

Yangers
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Yangers

I wonder what happens if you don’t transfer over an account that’s been bought through Steam?

You can’t buy a game a second time that you already own on Steam.

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Kevin Smith

You would log into a game with no stuff at all. You would still have access but no characters or anything you bought.