If you have yet to receive the compensation outlined in Black Desert’s “shitstorm matrix” posted earlier this month, you should know that Daum EU has a new plan for you. Last week, the company closed down the compensation threads and directed everyone to a new thread asking players affected to contact support. Today, Daum has apparently decided to shut down that thread too and alter the planned compensation packages for those affected by bugs and problems associated with the game’s problematic launch. Community Manager Jouska writes,
“We are writing this post to bring the issues regarding the various compensation packages for the problems experienced during head-start and launch to a close. Multiple issues were experienced where users were missing the specified compensation due to system, time and resource limitations. Many of you are aware this entire process has gone on for an extended time, and at this point we have decided to end the discussion. As announced previously players who had issue with the compensation have been instructed to contact our Support Team with the message #Compensation or #Serendia to receive the related compensation pack to the # they provide. This is being offered in lieu of the previous compensation packages in an effort to resolve the matter and allow us to look forward and focus on the rapidly approaching content patches.”
“It is understood that this situation has been less than ideal and we are very sorry for how it has impacted the experience of those affected. That being said this decision is final and we are unwilling to let it stretch on further as it will disrupt our ability to properly provide service for the coming content. Again, you have our sincere apologies, and we will strive to provide better resolutions for future issues.”
The topic is now locked.
In other Black Desert news, the servers are now up after the game’s lengthy extended downtime today. Daum has posted patch notes to the forum.
