Marvel Heroes players seek refunds in the face of the game’s closure

With the shutdown of Marvel Heroes looming about a month and a half away, players are scrambling to see if they can obtain a refund for some of the funds they dropped on the game the past few months.

According to Kotaku, it has been a mixed bag so far, with many players reporting that they have not been able to get a refund within the 90 day grace period. However, there may be hope. One player reported (and screenshotted) a conversation with Xbox Live support during which the representative said that “all customers who purchased the game will be receiving a refund for it next week automatically.” The rep followed that up by saying that “we were initially waiting on approvals from the publisher to allow refunds to be processed for it.”

Meanwhile, the goodbyes continue on the official forums, including a farewell letter from developer Mike May.

“It’s been an amazing journey going from being just an observer, to a small member of the team, to leading projects and mentoring other designers,” he said. “Marvel Heroes was my first foray into game development after a near lifelong history of game modding, and it was a bit of a personal calling. This is what I want to continue to do for the foreseeable future.”

Still other players are focused on asking Disney to save the game – there is indeed a petition with 1600 signatures at the moment, along with a #savecoh hashtag.

Source: Kotaku, official forums, #2
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NeoWolf

This is all well and good for the console crowd..but what about the people who invested the most into the game, the PC crowd? our chances of refunds on anything except the very recent of purchases is ZERO.

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Peregrine Falcon

Save COH hashtag? Are you sure it isn’t save MHO hashtag?

Freudian slip?

Estranged
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Estranged

Interesting.

Just how far out is too much for a refund?

Online games aren’t like single player. No matter what the TOS indicates, there is an implied contract. The company should be doing everything possible to keep an online game running.

This closure is due to pure neglect and a little general stupidity. I could easily justify going back 6 months.

File with your credit card companies. Express discontent. Discourage this behavior.

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Zora

File with your credit card companies. Express discontent. Discourage this behavior.

Three months back to dispute a transaction are I believe a standard… a tad “last resort” to seek refunds that way in normal situations but with gazillion most likely going down customers who don’t get creative risk ending up as soaking the bulk of the financial loss while the usual wolves make away with a morsel out of the carcass :P

plannick
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plannick

if that’s the same thing as a charge back, be prepared to lose your xbox/psn/steam account…

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Dug From The Earth

I dont regret the 60 bucks I spent on the game back when it was fun. Ive got over 700 hours in the game.

I do feel bad for anyone in the past couple of months who have invested in it however. At a certain point, continuing to sell something in a situation like this, borders at a “fly by night” company scheme

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Sray

We’re talking about a company that so grossly mishandled a licensed IP that a once healthy player base evaporated in less than six months to pursue a audience on consoles that never arrived in any significant number; and so the license owner revoked said license. If the game was generating any revenue level that was considered healthy, they’d have found a way to keep the game running. People have been begging for this from Lucasfilm/Disney for years over SWTOR; why are they pissed at Disney for doing that here with a game that was clearly just as deserving of such treatment?

*not referring to those wanting refunds for a game that was barely four months old, but the general pissed at Disney sentiment.

Estranged
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Estranged

Should have been a console smash, along side PC. Baffling.

Also, SWTOR was making 150 million a year until they started the idiotic story campaign and dropped new group content.

Superhero fans continue to take a kick to the gut.

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Jeremy Barnes

The problem was they completely changed the way the game worked for consoles….and it wasn’t fun. Not to mention that they had this weird state where some things existed on console, but not on PC and vice versa. It was tough to know what was in a version of the game and what wasn’t.

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Jeremy Barnes

I haven’t seen many pissed at Disney about it. I’ve seen lots pissed at Gazillion, but not Disney. Most of what I’ve seen about Disney is that they did the right thing.

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Michael

I think it is reasonable to ask for a refund from the month of silence onward, anything beyond that is bullshit. You got your value out of anything you purchased before that month and you still have a couple of months of that value left. I spent plenty on MH over the years and I don’t expect a refund at all.

Estranged
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Estranged

I don’t know man, they obviously have been taking money, knowing they were in trouble for awhile.

Also, this closure is due to negligence. MH was one healthy game, not so long ago.

plannick
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plannick

console refunds, especially if there were paid for but not released contents (heroes and what not, if any) are well justified. not so much pc aside from say the last month or so.

in either case, marvel heroes was never really healthy. might seem to be the case for some players but not really for the company.

got all those big maps but what everyone does is fly around and swat bosses. both before and after movement changes.

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Jeremy Barnes

I think the value for the next couple months is dead. It’s certainly not the same value as a game that is going to continue. When I spent money on the game, I’d usually buy a large pack of points to last me for awhile.

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Anthony Clark

Boycott.

The power is in the people’s hands.

BOYCOTT!

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Tanek

Boycott what? The game is gone, Gaz is…whatever is going on now, and if you think people will boycott Disney/Marvel to any effect…? I’m not sure what options people have going that route.

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Schlag Sweetleaf

.

i am aware joker is not a marvel character.jpg
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Bryan Correll

Do Wolverine and the Joker not understand the “look straight ahead” rule for such situations? Actually, it looks like Joker is only there to get a look at little Hulk.

Pepperzine
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Pepperzine

Makes sense, considering joker is dc not marvel.

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Schlag Sweetleaf

Guessing you didn’t read the pic title…

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Armsbend

lmfao

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Bryan Correll

Ha! I didn’t read it either at first. Now I’m going to have to not just look at your Images, I’ll have to read the title to make sure I don’t miss anything.

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BalsBigBrother

:-)

Itwasthisbig2.jpg
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Armsman

And since when was “The Joker” a part of the Marvel Universe anyway? ;)

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Schlag Sweetleaf

guessing you didn’t read the pic title either :P

..or it’s Gambit with chronic Anemia

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BalsBigBrother

*Wipes tea off the monitor*

Oh …. thank you for making me laugh :D

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starbuck1771

Hulk’s new theme song is Yellow Streams by I.P. Freely

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Jeffery Witman

I’m so glad I never spent a dime on that game right now.

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Zora

Nothing to lose seeking a refund at this point I suppose. The thought they might have kept cashing in for weeks knowing they were going to shut down won’t sit well with many, regardless.

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Tanek

At the very least, I’d think people could get refunds for any cash spent during that month of “problems? what? no, everything is normal. carry on”.

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BDJ

Agreed. Though I did see some guy on reddit trying to get a refund for his founders pack for PC. I just can’t even…

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Tanek

That goes along with the “I’ve wasted all that time” line of thinking that I don’t understand. Is there an idea that, had MH gone on forever, there would have been some grand result from all the time spent playing? :P

I had fun with the game, I am sorry to see it close down, but I don’t regret the time I played or the money I spent on it. Heck, at this point, I have probably spent more total on Marvel movie tickets than I did on MH.