Ashes of Creation introduces new community manager, promising better communication

    
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Super, good call.

The whole Ashes of Creation issue with the game’s website and forums involved no small number of people pointing out that Intrepid Studios is not doing communication well. So it seems that the newest addition to the team is meant to specifically address that, with new community marketing lead Margaret Krohn introducing herself on Reddit with a call for players to ask her questions even as she outlined her plans for the game’s community presence moving forward.

Krohn, a 13-year veteran of the industry, has detailed intentions to make sure that the team behind the game is communicating information effectively to the community, with a strong stated belief that all information should flow outward from the central website. She also stresses that she believes in having a Reddit moderated by fan community rather than by the company, which is a task being managed behind the scenes between Intrepid Studios and the moderators. You can check out her full introduction thread for more details; she promises to have more information to share during the previously announced live stream on Friday.

In the interests of full disclosure, it should be noted that the writer of this piece and Ms. Krohn both worked at Curse Media on the video production team in 2015.
Source: Reddit; thanks to Leiloni for the tip!

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Crowe

I’ve been bitching about this for over a year now… :)
However, “I am a huge believer that all information should funnel from the main website / forums out to social” gives me some hope! If she can wrangle Intrepid to relaying information in a more consistent manner, it would be a huge step forward.

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MargaretKrohn

I’ll do my best. ;)

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draugris

I like Maggie, I followed her through many games. I wish her luck cleaning up the mess behind Steven Shariff.

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MargaretKrohn

Aww! <3

Nice to see ya again Draugris!

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MrNastyButler

To any community manager I say, “Good Luck and God Speed. I wish you success on this perilous journey you undertake to sail seas of the internet community.”

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MargaretKrohn

Community management is not a job for those who don’t wear thick coats, that’s for certain. ;)

Thanks MrNastyButler!

Easy Rider
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Easy Rider

Maggie is good person for building AOC community.

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MargaretKrohn

Aww! <3

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socontrariwise

I’d rather have the money put into MMO development and less into marketing…?!?

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MargaretKrohn

My job isn’t all marketing. I am helping lead our community and marketing teams. Each server a different purpose. =)

Random MMO fan
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Random MMO fan

She is pretty cool, I remember her from her PS2 streams and I think she also did some GW2 streams and guild stuff. Good choice to select her.

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MargaretKrohn

Aww, glad you enjoyed all the past content I have worked on. =D

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sophiskiai

I don’t know much about Ashes, but I’m a fan of Maggie from the Roll4It Twitch & YouTube rpg channel she’s part of, which I highly recommend checking out – she’s currently playing in a weekly Stargate rpg:

ihatevnecks
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ihatevnecks

Maggie’s awesome. I hadn’t realized she was no longer working on video production with the B&S team at NCSoft.

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MargaretKrohn

Roll4It HYPE!!! <3

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rafael12104

Good luck Margarate. Sounds like you are walking into quite a challenge. But, meh. That is what it is all about.

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MargaretKrohn

Thanks Raf! =)

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JoosO

pass.

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Greaterdivinity

Good luck to Ms. Krohn, she’s walking into a pretty unhappy group of folks right now.

And that disclosure though : )

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MargaretKrohn

No luck. Just hard work. ;) <3

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Greaterdivinity

Heh, not saying you had good luck, just wishing it towards you in the new job : )