Guild Wars 2 hacking post sheds light on 300 cheaters caught last April

    
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On the other hand, you could just release this again.

If I had a dollar for every time someone wrote us a letter or comment about how he’d been unfairly banned from an MMORPG, we’d have enough cash to hire a truckload of columnists. That’s why a post on the Guild Wars 2 subreddit this past weekend raised more than a few eyebrows, including a pair at ArenaNet itself.

The poster, going by the name MegaWormHole, says that he ran a hack program “for a few months,” even taking advantage of insta-speedruns in Super Adventure Box back in April to make $75 at a gold selling website — and never got banned. And he’d like to know why not.

“If these ANet customer support employees claim the system does not make mistakes, and the decision is final, why have I been hacking for a few months and have apparently been reported by other players countless times, and I’m still not banned? Now, I’m not over here yelling for you guys to come after me, I’m posting this expecting major consequences, I’m just letting people know that this is a serious problem we have on our hands, and it shouldn’t be taken lightly.”

Guild Wars 2 Game Security Lead Chris Cleary has responded, saying he thinks he knows what happened.

“While not every system is flawless, ours is fairly forgiving when it comes to flagging players. That being said, normally when it comes to players actually being wrongly actioned it is because of human error and not error in detection. Eventually a person needs to review and perform the action. We’ve been doing our best to cut mistakes but every now and then we do make one. The only case where I can think of where detection has failed us was about 3 years ago when a fluke teleport in a jumping puzzle caused a number of players to get flagged and banned. We fixed that within hours and players were back in. It should have never happened, but it did. As far as you not getting banned, well, you were flagged. You didn’t evade detection. Your account was in a list of about 300 others that were to be actioned sometime in early April. You should have been actioned, but for some reason you fell through the cracks.”

Essentially, Cleary argues, “It wasn’t [that we had] a problem with our detection, but that we had a slip-up in our process to handle what our detection found.”

Have you ever hacked in a game and inexplicably gotten away with it?

Source: Reddit
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BritoBruno
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BritoBruno

Only on Munchkin.

kgptzac
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kgptzac

Siphaed I didn’t read the original reply but it’s paraphrased to sound like a lame excuse on ANet’s part.  I’m still wondering what excuse they used on allegations of wvw hackers not getting banned for ruining the mode for more than a year.

schmidtcapela
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schmidtcapela

Craywulf Qarran 
Its a bit more complex.

Punishment systems tend to strive for not having any false positives; letting a guilty party escape punishment is more acceptable than punishing someone that never broke the rules. Thus detection systems are tuned so as to let players escape punishment if there is still any doubt regarding their guilt.
Real world legal systems work the same way, BTW, and for good reason. Innocent until proven guilty, and all that.

Craywulf
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Craywulf

Qarran Let me ask you something….what kind of explanation would you give if your system failed to detect and ban this cheater? You do realize of course there’s no foolproof system right? 

So basically you’re in favor of ‘calling out’ the the person in charge of the system which can never be foolproof rather than the perpetrator.

jeremy2020
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jeremy2020
Qarran
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Qarran

Craywulf Qarran  Lol.  I guess I wasn’t clear.  My “good samaritan hacker” line is my cynical way of calling bullshit on the whole notion that a hacker would take part in such a discussion for the greater good of a game.  The very idea of it should put the whole discussion in question.  I thought that was obvious and thus I set it aside so I could discuss Clearly’s comments.

As for the rest?  I stand completely by what I’ve said.  Clearly is making excuses and trying to deflect the broader point that their system failed.  He should be called out.  And the discussion regarding slippage or falling through the cracks is to miss the point entirely.

ZenDadaist
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ZenDadaist

Yuck, no. Biggest hate of mine is people knowingly breaking the game, which brings repercussions on the other players who are playing legitimately. I’m far more likely to report people I’m confident are cheating/hacking/sploiting etc than I am to get into it. If you know full well what you’re doing, you have no excuse. Report a sploit if you find it, then don’t use it to screw the game.

Draugris
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Draugris

I remember that we had a lot of hackers in WvW, for a long time and always the same accounts. So as always with Arenanet, only believe in their actions and never what they say. I don´t believe this security guy from Anet one single word tbh.

Craywulf
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Craywulf

Qarran Developers do strive for zero slippage, some are better at it than others. But like I said there’s no foolproof system, and only true way to reduce amount of cheating is to make it totally unacceptable. There’s no such thing as ‘good samaritan hacker’ and we should NEVER set it aside. There absolutely no justification for hacking a game PERIOD. This dude should not be getting a free pass so people can piss all over a developer for failing to detect him.

ashfyn
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ashfyn

Ya, no.  I’ve never hacked a game.  I used console commands to cheat a single player game once and it ruined the game for me.  It was the typical “give yourself a million in gold”; “make your character immortal”, that kind of crap.  I couldn’t figure out what was fun about it and never bothered with that sort of thing again.
Probably my biggest “cheat until you’re discovered” skeleton in the closet was buying runed items from the D2items store for Diablo 2.  I spent a lot of good cash for duped items and never got banned for it.  But again, it took a lot of the fun out of the game.  All my alts instantly had the best stuff and could play the hardest content, but there was no reason to.  

These two experiences convinced me that hacking, botting, etc., are colossal cheats.  And the dope being cheated is the player using them.