If you happened to catch the Massively OP Podcast this week, you heard my positively livid rant about the whole Marvel Heroes situation. Now, I have been doing this a long time, and I’ve weathered a lot of extremely painful sunsets of beloved games. But I’ve never, ever seen one handled as abysmally as the Marvel Heroes sunset.
Gazillion, Marvel, and Disney completely and utterly dropped the ball on telling players about the stepped-up sunset, to the point that many players had no idea what was going on. Nobody sent so much as an email or tweet or forum post to the players. The only company granting refunds? Microsoft, eating costs it shouldn’t have to eat. The only ones who did anything were laid-off rank-and-file devs who felt a duty to warn the public.
In fact, the only thing that comes close is Firefall, and that sunset came after a year of that weird thing with the Chinese cashmere company. It was bad, but it was understandable because it was basically a clownshow from the day Red 5 got bought out. This? There’s no excuse for a company as huge and wealthy as Disney/Marvel to screw over players in this way when either could have easily floated Gazillion and the game to the end of the year as promised. Or at least sent them a damn email of apology, knowing the banks were yoinking the servers on Monday. Nothing. We got nothing.
That makes Marvel Heroes the absolute worst-managed closure of all time in my mind, and the worst part is, since mainstream outlets don’t care much, Disney is getting away with it. Can you think of any other MMORPG sunsets that were worse?