Develop has a fascinating interview with CCP about how the studio uses strategies from urban planning when developing its space MMO. Citing “unproductive” development around 2004 following the game’s rise in popularity, CCP drew its community into talks about what it wanted to see for EVE Online, which in turn led to the formation of the Council of Interstellar Management. Through all of this, CCP started seeing the game’s growth through the lens of city planning.
“EVE is more like a city than it is a game,” said CEO Hilmar Pétursson. “If you are doing urban planning in a city, getting feedback from the inhabitants is important. You might have to bulldoze away some houses to make a highway, or you might have a garbage collection problem, and it’s impossible to know all this. We have no way of knowing all the things in EVE Online that the hundreds and thousands of people who live there every day do. They have way more information about it. So factoring in all the information about the game, their input on where the game needs improvement, putting those two things together is what the EVE team does every year.”