LOTRO and DDO hand out additional compensation for VIP accounts

    
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LOTRO and DDO hand out additional compensation for VIP accounts

As both Lord of the Rings Online and Dungeons and Dragons Online gradually resume normal operation following nearly two weeks of server instability, Standing Stone Games is trying to make it up to both the discontent and the patient.

On top of special gifts handed out to all players in both games, the studio is compensating VIP accounts with additional currency and playtime. LOTRO is handing out 250 LOTRO points and five more days of game time, while DDO is granting 150 DDO points and two days of additional time for both subscribers and lifetime memberships.

While some players seem content to take these gifts and let bygones be bygones, others remain rankled, saying that the compensation doesn’t equal the amount of time that the games were actually disrupted.

“Based on your own tweets, the issue [in LOTRO] was on going From July 15th to July 29th,” one player said. “Or least until July 23th where you decided it could run without chat. That’s five days extension for eight days of issues?”

“Wow, that’s really cheap of you,” another noted. “The last time the game was down, for fewer days, you gave a month extension. I’m really underwhelmed by your ‘appreciation’ of our loyalty.”

Source: LOTRO, DDO. Thanks Tanek and Teppic!

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2Ton Gamer

I’m not happy with the compensation, despite not even waiting on the servers because I’ve been playing elsewhere, but I still VIP during this time. I will not renew my account until I actually start playing instead of leaving it to store up points. The lack of communication during the issue, lack of empathy from Cordovan (as usual) and the come-lately EP Sev apology once they knew things were under control says a lot, but then this “compensation” is just another slap in the face of a loooong line of bad communication from this company. Way to blow that good will from your Covid response charity for all of those new people you brought on. Squander is the word here.

mosselyn
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mosselyn

My sub costs me about $0.30/day. At that cost, I’m finding it hard to work up a lather about the compensation or lack thereof. For me, there are plenty of other things more worthy of my emotional energy than a couple bucks worth of game time. Others feel differently, and that’s fine.

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Tanek

Putting the sub cost in terms of price per day has always been a good way to downplay the impact of time lost. Which is not to say you shouldn’t be ok with the response and compensation from SSG if that is how you feel, but there are many other factors that can change how someone sees this situation.

First, there was (and still is) the poor communication during and after the downtimes. Hard to quantify the impact this has or whether it should play into any kind of compensation, but it can have a big impact on how willing people are to accept the bare minimum.

Then you have the actual impact to gameplay. Most of the downtimes were during high volume stretches in the U.S. (evenings and weekends). Let’s say all of your gametime is during weekends, you could have lost a whole half of the month. Now, you can’t base compensation on that specific case, but I do think primetime and weekend outages should count more than others in a final calculation. A 5-day extension when multiple weekends were affected may not come close to allowing a VIP to make use of the time to cover what was lost.

As for time lost in a game compared to other issues going on in the world today, yes, you could say LOTRO is not as important in the big picture, but once you start down that road, almost everything can be dismissed as less important than something else. And, for some people, maybe LOTRO is more important because these days it is more important to have a safe somewhere to go, something to do, some way to connect with friends.

I do hope SSG understands all of this, but so far I don’t see much evidence of that.

Apridise
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Apridise

One would think if the servers were going up and then down that would tell you quite a lot without needing a representative to spell it out.

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Tanek

You are correct that them not saying anything does tell us quite a lot, but I don’t think it is in the way you mean. :)

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Java Jawa

As a VIP player, I’m not really satisfied l with the responses I’d like to see 2 weeks of my VIP time back at a minimum.

500 LP as compensation would be okay, 1,000 would be even better as a result of the extremely poor communication and handling of the entire situation.

Still unsure whether to press customer server or even if I want to renew my VIP sub when it expires.

I definitely feel a bit burned by them and have a sour taste.

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teppic

It was down for about 9 days, but unplayable for longer, we’re talking almost 3 weeks of major issues where it was down or unplayable. VIPs paid for a month, lose almost 3 weeks, and get 5 days back.
This isn’t costing them anything, they’re not refunding people for lost time. It’s extremely cheap of them to tack on a few days that doesn’t even cover the downtime, let alone any additional time as compensation.

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Bruno Brito

I would be fine with this compensation.

But then i remembered: This is LOTRO. This is one of the worse monetized games i’ve ever played. They deserve this flak.

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Roger Melly

To be fair its no longer as badly monetized as it once was .

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Bruno Brito

Yeah, but it’s still a bad model compared to other, newer MMOs.

Apridise
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Apridise

It’s free for everyone to play…. not seeing how it’s a bad model compared to say WoW. It would almost be comparable to Eve Online or Swtor I think if it had better graphics. Hell Swtor LOVES to put shit in their store for people to play the range game in hopes of getting that cool item, it’s why EA got so much flack on battlefront.

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Bruno Brito

It’s free for everyone to play…. not seeing how it’s a bad model compared to say WoW.

It paywalls you into 4 zones. It charges you for mounting. It’s terrible. There are F2P games who offer way more and have a way more thriving community. LOTRO is not the game you wanna defend it’s monetization.

It would almost be comparable to Eve Online or Swtor I think if it had better graphics. Hell Swtor LOVES to put shit in their store for people to play the range game in hopes of getting that cool item, it’s why EA got so much flack on battlefront.

Ok? Where does SWTOR being a monetized shitshow denies LOTRO the same honor? It’s not like both games can’t have messy cashshops.

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Ironwu

This is an ‘ok’ sort of move. Would have been way better if this had been for everyone, and VIP got an extra 250LP and a full 14 days of game time.

Especially since the systems are still experiencing some issues. Not as severe as previously, but certainly noticeable.

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Tanek

The game was completely down for a whole weekend, so the absolute minimum VIP extension should have been 7 days.

I’m sad to see the positivity that had been growing for a couple months set on fire in just a few days.

gelfred
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gelfred

For DDO it wasnt as bad, but it for sure was more than 2 days of being unplayable during my evening, I could maybe do 1 quest in the early evening.

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teppic

The comments on the twitter post (which Cordovan conveniently posted just AFTER his stream) are overwhelmingly negative. They show no value to customers so I’ve cancelled my VIP sub.

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Bruno Brito

Well, i agree with Iron it’s “ok”.

I don’t think OK cuts it in this specific scenario.