community management
NCsoft West restructures as NC America, with shared CM for Lineage II, Aion, and Blade & Soul
Back in February, we reported on a wave of layoffs that struck NCsoft West, which saw 20% of its workforce handed their walking papers...
GDC 2021: Biometrics, advertising, and charming communities in video games
While other gaming conventions do big game reveals, the beauty of GDC is that we hear about some of the cool tech and practices...
PAX East 2021: MMO community building – on a budget
Any community managers or indie devs in the audience? This year at PAX East 2021, a few well-known community managers - Linda "Brasse" Carlson of...
Sea of Thieves offers apologies and compensation for last weekend’s dataloss
So let me tell you a story. It's a story about an online gaming company that had major problems with its servers last weekend....
The Daily Grind: Which MMOs do a great job *and* a terrible job of communicating with players?
On the one hand, the staff running the Phantasy Star Online 2 community right now are doing everything right. Responses on social media are...
Crowfall’s Raph Koster has some advice for community managers
Community management may be one potential path to making inroads at a development studio, but before you take that job, you'd best heed the...
Ashes of Creation introduces new community manager, promising better communication
The whole Ashes of Creation issue with the game's website and forums involved no small number of people pointing out that Intrepid Studios is...
The Daily Grind: Has an MMO ever been ruined for you by the community?
It's funny, but I see many more people listing a game's community as a bright side rather than a drawback. You would think it'd...
Little Orbit details APB Reloaded and Fallen Earth staff shakeup following GamersFirst acquisition
One of the goals for the new owners of APB Reloaded and Fallen Earth is to avoid falling into the same traps as the...
The Daily Grind: How much of an MMO must you play to issue good criticism?
World of Warcraft Community Manager Ornyx sparked a bit of a wildfire on the game's forums this past week as in response to a...
The Daily Grind: What inspires you to ignore another player in an MMO?
For a variety of reasons, I do not have the ability to remove people from the universe at a whim. I cannot simply make...
Massively Overthinking: The minority playerbases inside MMORPGs
Earlier this week, World of Warcraft Lead Game Designer Ion "Watcher" Hazzikostas weighed in on a player thread about Legion's in-game prices in a...
Community manager Troy Hewitt departs from Gigantic developer Motiga
Troy Hewitt had been serving as community manager for Motiga since before the company even announced Gigantic, but all good things must come to...
EVE Fanfest 2016: CCP Falcon on Fanfest, the EVE community, and harassment
Over its almost 13 years of operation, sci-ci MMO EVE Online has gained a largely undeserved reputation for antisocial behaviour. EVE is built on...
Former TERA community rep says MMORPG community management is an afterthought
What do you get when you remove an MMO community manager from that position and give him free license to talk what really goes...
Massively Opinionated: What’s the next big MMO buzzword?
In this episode, Larry, Brendan, and Tina debate next-gen MMOs, unfinished games, and MMO buzzwords.
Trion shuffles community managers for ArcheAge and its secret project
There's a new name on the community team for ArcheAge this week. Evan "Scapes" Berman has posted his farewell letter on the game's official forums, announcing his...
Skyforge introduces the new Aelinet Portal on June 30th
Nowhere is Skyforge's sci-fi/fantasy setting blend more evident than with the in-game access to a specialized network meant for other aspiring deities. The portal...
Trion snaps up Linda ‘Brasse’ Carlson
Nothing tells your player community that the transition to a new corporate structure will be totally fine like firing a pillar of community interaction,...
Skyforge ‘won’t tolerate the word P2W’ [Updated]
Skyforge apparently doesn't take too kindly to accusations of pay-to-win.
In response to a North American Skyforge player's admittedly originally badly worded question about the differences...
