Guild Wars 2 hands out free mount skins to players who lost playtime in the EU rollbacks

Earlier this week, Guild Wars 2 players in the EU were dismayed to realized that an unintentional rollback of their server cluster had cost them days of playtime and character rolling and trading. Fortunately, by Tuesday ArenaNet had completed a day of maintenance and restored the servers to minimize the losses. While it’s still not entirely clear what caused the problem in the first place, ArenaNet has offered up a slightly more detailed report now on what it’s doing to repair and compensate players.

Most notably, EU players who actually logged in between 9:40 a.m. UTC and 4:10 p.m. UTC on Monday, May 11th – the exact span of time that was permanently lost and could not be repaired – one of the brand-new Curious Creatures Mount Select licenses, allowing them to pick one of the new mount skins from that pack. All EU players who’ve been active in the last month are getting a free Communal Boost Bonfire.

The studio does say that it’s working on fixes and restorations for players who created new accounts during the rollback, used gems to buy items from the gem store, and used the mail and banks. “We regret that we can’t restore all gameplay progress made during the rollback period, but if you obtained a rare and valuable item during the affected period, such as a legendary precursor, please contact Customer Support for help,” the studio says.